Remote AR, Collections & Legal Compliance Specialist

Job Type: Full-time

Work hours: 9:00 AM – 5:30 PM CT

Job Overview:

We are seeking an experienced AR, Collections & Legal Compliance Specialist to support residential property-management operations for communities in Texas, beginning with the Beaumont and Galveston areas, with potential expansion across the portfolio. The role reports to a designated Operations Leader.

The specialist will take ownership of the administrative processes surrounding Accounts Receivable, delinquency and collections, resident communication, payment commitments, notices, community compliance, legal/eviction administration, and move-out coordination.

The ideal candidate is highly disciplined, process-oriented, and exceptionally accurate with resident ledgers, dates, documentation, and legal/compliance workflows. The role requires strong communication skills, sound judgment, and the ability to manage sensitive resident matters professionally while following standardized procedures.

Key Responsibilities:

• Accounts Receivable & Delinquency
• Review portfolio accounts receivable and delinquency activity in Rent Manager daily.
• Maintain accurate collection queues by community and resident.
• Identify newly delinquent accounts, aging balances, recurring delinquency, and high-risk accounts.
• Contact residents according to approved collection procedures using telephone, text, email, resident portal, and other approved channels.
• Document material collection attempts and resident responses.
• Establish and document approved payment commitments and track their due dates.
• Follow up promptly on missed or broken payment commitments.
• Maintain accurate collection notes, tasks, account statuses, and supporting documentation.
• Escalate requests for exceptions, payment plans, hardship assistance, or management variances according to established procedures.
• Produce recurring delinquency and collections reports and participate in weekly collections/accountability reviews.
• Identify systemic causes of delinquency and recommend process improvements.
• Notice Administration
• Prepare approved late notices and collection communications using standardized, state-specific procedures and templates.
• Maintain notice dates and evidence of delivery or service where required.
• Track statutory and company deadlines.
• Verify resident ledgers, lease information, prior notices, and supporting documentation before escalation.
• Escalate inconsistencies or missing documentation before legal action proceeds.
• Administer approved late-notice and statutory-notice workflows in Rent Manager according to state-specific procedures and required U.S./legal approvals.
• Community Compliance & Enforcement
• Receive field-inspection results, photographs, videos, resident complaints, and other supporting information.
• Create and maintain compliance cases in Rent Manager.
• Verify supporting evidence before initiating approved resident communications.
• Prepare standardized Community Guideline notices and corrective-action correspondence.
• Establish cure deadlines according to approved procedures.
• Communicate professionally with residents regarding required corrective actions.
• Track open compliance cases and cure dates.
• Coordinate reinspections with local Community Operations Specialists.
• Maintain complete evidence and communication histories.
• Identify repeat or serious violations and escalate unresolved matters according to approved enforcement procedures.
• Maintain consistent application of Community Guidelines across communities.
• Identify recurring property-level compliance issues and report patterns to Operations leadership.
• Legal & Eviction Administration
• Identify accounts or compliance cases that have reached an approved escalation threshold.
• Assemble complete resident account and compliance documentation, including ledgers, leases, notices, payment histories, payment commitments, photographs, and communication records.
• Prepare legal referral packets.
• Coordinate directly with authorized U.S. management and legal counsel.
• Track filing dates, hearings, judgments, writs, possession dates, appeals, and other legal milestones.
• Maintain accurate legal status and next actions in Rent Manager.
• Track attorney requests for additional information.
• Coordinate with field personnel regarding possession or other physical-action requirements.
• Maintain a portfolio-wide eviction and legal pipeline.
• Immediately escalate missed deadlines, legal complications, or incomplete files.
• Handle legal and eviction matters administratively and do not independently determine legal strategy, file pleadings as legal counsel, serve process, or perform actions reserved for licensed or authorized U.S. professionals.
• Move-Out Coordination
• Receive and document Notices to Vacate and establish expected move-out dates.
• Coordinate required resident communications.
• Track possession status and key returns.
• Coordinate field inspections and physical documentation.
• Obtain forwarding information.
• Ensure resident and unit/site status is accurately updated in Rent Manager.
• Trigger the appropriate vacancy, turnover, or asset-management workflow upon possession.
• Coordinate the handoff to the Home Asset & Inventory Specialist when a home becomes vacant, abandoned, surrendered, or otherwise requires title or asset review.
• Coordinate with the Revenue Team when marketable inventory becomes available.
• Abandoned / Evicted Home Handoff
• Ensure a formal handoff occurs once legal possession, abandonment, surrender, or another approved transition is completed.
• Provide the receiving asset-management team with occupant status, possession date, legal status, known ownership/title information, resident ledger, supporting legal documents, field photographs, key/possession status, known liens or claims, and the next required action.

Required Skills & Qualifications:

• 3+ years of U.S. residential property-management experience.
• Direct experience in Accounts Receivable, delinquency, and collections.
• Strong experience reading, reviewing, and reconciling resident ledgers.
• Experience administering late notices and collection workflows.
• Experience managing Community Guideline and/or lease-compliance cases.
• Familiarity with U.S. eviction workflow administration.
• Experience coordinating with attorneys or legal departments.
• Experience with move-out and possession administration.
• Strong experience with Rent Manager, the company's CRM/property-management software, is highly preferred, particularly with Resident Ledgers, AR/Collections, charges and payments, resident notes and history, tasks and queues, documents and notices, attachments, workflows, automation, reporting, resident communications, move-outs, legal/compliance tracking, and dashboards.
• Experience building or improving Rent Manager workflows, automated task sequences, and collection/compliance queues is highly desirable.
• Excellent spoken and written English.
• Exceptional attention to legal dates, deadlines, resident records, and supporting documentation.
• Ability to conduct difficult resident conversations professionally.
• Strong emotional discipline, judgment, and professionalism.
• Ability to follow standardized procedures accurately without improvising or deviating from approved processes.
• High integrity and willingness to identify inconsistencies, incomplete documentation, or questionable records.
• Strong organizational skills and ability to manage multiple collection, compliance, legal, and move-out matters simultaneously.
• Reliable high-speed internet, dependable computer, professional workspace, and quality headset.

Note: An NBI or police clearance will be required upon acceptance of the job offer.