Company Description Antasis is a leading provider of outsourced customer experience management services in Singapore, supporting organizations that seek to elevate their customer interactions. The company focuses on delivering outstanding, rather than merely satisfactory, customer experiences across various touchpoints. Antasis builds its services on a flexible and adaptive workforce, emphasizing a culture of excellence, consumer focus, continuous learning, and innovation. Team members benefit from an environment that encourages skill development, collaboration, and high performance. As the company grows, it offers opportunities to contribute to impactful customer experience initiatives and back-office support solutions.
Role Description This is a full-time, on-site role based in Manila, supporting Antasis operations through customer experience and back-office activities. Day-to-day responsibilities include handling customer inquiries, resolving issues efficiently and professionally, and maintaining accurate records in relevant systems. The role also involves coordinating with internal teams to ensure smooth service delivery, following established processes, and meeting performance targets. The successful candidate will contribute to continuous improvement by providing feedback on customer interactions and suggesting enhancements to workflows. Consistent adherence to company standards, policies, and service quality expectations is essential.
Qualifications
- Strong customer service and communication skills, with the ability to handle customer interactions in a clear, respectful, and solution-oriented manner.
- Proficiency in basic computer applications and data entry, including use of customer relationship management or ticketing systems.
- Ability to manage time effectively, prioritize tasks, and work accurately in a fast-paced, team-oriented environment.
- Problem-solving and critical-thinking abilities to address customer concerns and support process improvements.
- Adaptability and willingness to learn new tools, processes, and products in a culture of continuous learning and innovation.
- Good command of English; additional language skills are an advantage.
- Previous experience in customer experience management, call centers, or back-office support is preferred but not strictly required.
- Completion of secondary education; post-secondary or vocational training in business, communications, or a related field is an advantage.
