Remittance Office

Job Summary

We are looking for a detail-oriented, reliable, and service-minded Remittance Officer to join our Manila office. The successful candidate will support the company's remittance, payment processing, client and suppliers accounts and bookkeeping functions. This role is important to the smooth operation and flow of funds. Based in our Manila office and requires accuracy, confidentiality, strong follow-up, and strict adherence to company procedures and applicable remittance controls.

Key Responsibilities

Remittance & Payment Processing

• Process, type and key in remittance instructions, payment requests, client transfers, supplier payments, and related transaction records accurately and on time.
• Verify transaction details, beneficiary information, supporting documents, fees, exchange rates, and internal approvals before processing.
• Coordinate with banks, payment providers, internal teams, clients, and counterparties to resolve payment queries, delays, or discrepancies.
• Monitor transaction status from initiation to completion and keep clear records of confirmations, receipts, and client communications.
• Escalate unusual, incomplete, suspicious, or high-risk transactions to management or the Risk Management Officer promptly.
• Transaction Recording & Reconciliation
• Record all remittance and payment transactions in the accounting or operating system accurately and in a timely manner.
• Assist with accounts payable and accounts receivable processing, including vendor invoices, client invoices, incoming payments, and supplier statements.
• Perform daily and monthly bank, cash, payment-provider, and credit card reconciliations to ensure balances match external statements.
• Maintain accurate general ledger entries and support proper classification of revenues, expenses, service fees, and transaction-related costs.
• Financial Maintenance & Reporting Support
• Assist the Accounting Head with month-end and year-end closing, reports, schedules, and supporting reconciliations.
• Support the Manila office with other finance, operations, and administrative tasks as needed.

Qualifications

Experience

• 3-5 years of experience in remittance operations, payments, banking, money service business, bookkeeping, accounting, or finance operations.
• Experience in remittance, foreign exchange, payment processing, banking operations, or client money handling is preferred.
• Experience working with international clients, suppliers, or cross-border payments is an advantage.
• Education
• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, Banking, or a related field is preferred.
• Technical Skills
• Proficiency with accounting or finance systems; experience with Xero and Odoo is preferred.
• Intermediate to advanced Microsoft Excel skills, including accurate data entry, reconciliations, filters, formulas, and transaction logs.
• Comfortable using online banking platforms, payment portals, document management tools, email, and Microsoft Office / Google Workspace.

Key Qualities Required

• Exceptional attention to detail and a strong commitment to accuracy, especially when handling payment instructions and client/supplier funds.
• High level of integrity, reliability, and trustworthiness when dealing with confidential financial and client information.
• Strong sense of responsibility, ownership, and follow-through until each transaction or issue is fully resolved.
• Good judgment and ability to identify missing information, inconsistencies, unusual instructions, and potential compliance concerns.
• Strong organizational and time-management skills, with the ability to manage multiple tasks, deadlines, and urgent payment requests.
• Clear written and verbal communication skills when dealing with colleagues, banks, clients, suppliers, and service providers.
• Calm under pressure, especially when handling time-sensitive remittances, payment delays, or client queries.
• Discreet and professional, with a strict commitment to confidentiality and proper handling of sensitive documents.
• Willingness to learn, follow procedures carefully, and work closely with accounting, operations, and risk management teams.

Preferred Personal Attributes

• Honest, careful, patient, and consistent.
• Comfortable working in a structured, process-driven environment.
• Able to work independently while knowing when to escalate issues.
• Accurate, data keying mindset and professional attitude.

Work Location

• Makati, Manila Office, Philippines.