The Reliability Officer - Center of Excellence supports the Reliability Center of Excellence (COE) Head and the Operational Risk and Resilience Head in strengthening and embedding the Bank's Reliability Framework across the First Line of Defense (1LOD). Anchored on BSP Circular 1203 and High Reliability Organization (HRO) principles, the role promotes continuous monitoring and control assurance practices - maintaining real-time awareness of process health, control performance, and emerging risks.
The Reliability Officer - Center of Excellence acts as a trusted advisor to business units, using observation, data, and expert judgment to anticipate disruptions, assess control effectiveness, and drive improvements that enhance the Bank's overall reliability maturity.
Responsibilities:
Framework Execution and Integration
- Support the development, rollout, and refinement of the Reliability Framework, ensuring alignment with GRC principles and BSP Circular 1203.
- Help standardize methodologies, templates, and tools used across business units for identifying, assessing, and managing reliability risks.
- Ensure consistent interpretation and execution of framework standards across 1LOD, integrating lessons learned into updates and enhancements.
- Maintain reference materials, playbooks, and taxonomies to guide reliable and consistent framework implementation.
Continuous Monitoring and Control Assurance
- Apply continuous monitoring practices to maintain situational awareness of operational conditions, control performance, and emerging risks.
- Observe and sense weak signals, trends, or deviations across KRIs, incidents, and daily activities that may indicate control deterioration or process stress.
- Conduct ongoing control assurance activities with business units to verify that key controls are operating effectively and sustainably.
- Identify early-warning indicators and provide timely insights to prevent incidents and strengthen operational reliability.
Advisory and Reliability Enablement
- Serve as a reliability and control advisor to business-aligned Reliability Leads and Managers, guiding them in interpreting framework requirements and improving control design and execution.
- Support thematic reviews and deep-dive assessments that evaluate end-to-end process reliability, including governance, people, systems, and data aspects.
- Facilitate discussions on recurring control gaps or risk themes, helping units implement sustainable preventive measures.
- Embed reliability thinking and assurance discipline in transformation initiatives, change programs, and operational planning.
Insight Generation and Learning
- Use structured observation and data to identify systemic control weaknesses, process inefficiencies, or improvement opportunities.
- Maintain dashboards and insight packs that present reliability metrics, control assurance results, and early-warning trends.
- Share thematic findings and recommendations with business units and 2LOD partners to inform enterprise-level improvements.
- Contribute to institutional learning by documenting case studies, best practices, and successful remediation actions.
Reliability Culture and Continuous Improvement
- Promote HRO behaviors - mindfulness, anticipation, deference to expertise, and continuous learning across operational teams.
- Participate in post-incident and root-cause reviews, ensuring that insights are embedded into control design and future assurance routines.
- Track closure of improvement initiatives and verify their effectiveness through follow-up assurance activities.
- Contribute to the Reliability Office's evolution by recommending enhancements to frameworks, control testing methods, and monitoring routines.
Qualifications:
- Bachelor's degree in Risk Management, Business, Accountancy, Information Systems, Engineering, or related field.
- 3-6 years experience in Risk Management, Internal Controls, Audit, or process improvement within financial services.
- Strong grasp of Governance, Risk, and Compliance (GRC) frameworks and control assurance techniques.
- Familiarity with BSP Circular 1203 and reliability management principles.
- Ability to interpret operational data and use visualization tools (Power BI, Tableau, Excel) to support insights.
- Proactive and observant with strong analytical judgment.
- Effective communicator with an advisory, solutions-oriented mindset.
- Collaborative, resilient, and adaptable to dynamic risk environments.
