Role Overview
As a Release Manager, you will be responsible for planning, coordinating, and managing software releases across multiple environments to ensure seamless deployment and minimal disruption to business operations. You will collaborate with development, QA, and operations teams to maintain release schedules, mitigate risks, and enforce best practices. This role requires strong leadership, attention to detail, and the ability to drive continuous process improvements.
Specific Duties And Responsibilities
- Lead the release planning and coordination for all product releases, ensuring they meet quality, security, and operational standards.
- Collaborate with development, QA, and operations teams to define release timelines, scope, and dependencies.
- Manage the release lifecycle from development to production, including version control, release notes, and environment management.
- Ensure smooth deployment of software updates, bug fixes, and new features with minimal downtime or disruption.
- Oversee release documentation, including tracking and maintaining release schedules, ensuring stakeholders are informed of release progress.
- Troubleshoot release-related issues, working with technical teams to quickly resolve any problems.
- Conduct post-release reviews to identify areas for improvement in the release process.
- Work with project managers to align release plans with business goals and customer expectations.
- Maintain and improve release management processes and practices to ensure efficiency, scalability, and risk mitigation.
- Communicate effectively with all stakeholders, including developers, QA, product managers, and business units, to ensure transparency and alignment.
COMPETENCIES
Core Competencies
- 5+ years of experience as a Release Manager or in a similar role within a technology-driven organization, preferably in AI or software development.
- 5+ years of experience with release management processes, version control systems, environment configuration, and CI/CD pipelines.
- 5+ years of experience working in an Agile and cross-functional teams.
- 3+ years of experience using automation tools and release management software like Jenkins, Git, Jira, ServiceNow
Complementary Competencies
- Experience working with AI-powered solutions, particularly in customer care or contact center environments.
- Familiarity with customer care platforms such as Voice VA, Chat VA, and Agent Desktop technologies.
- ITIL certification or other relevant release management certifications.
- Excellent communication and collaboration skills, with the ability to influence and align stakeholders across different departments.
- Strong problem-solving skills and the ability to manage multiple releases simultaneously in a fast-paced environment.
- Detail-oriented with exceptional organizational skills and the ability to prioritize effectively.
Qualifications
Educational Qualifications
- Bachelor's degree in computer science, Information Technology, or related field.
Work Conditions
- Work From Home Set-up
- Night Shift (8PM to 5AM)
