Relationship Manager

Discover your 100% YOU with MicroSourcing!

Position: Account Manager, B2B Australian Telco
Location: Picadilly Star Building, Taguig
Work setup & shift: Onsite | Dayshift

Why join MicroSourcing

Youu0027ll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Be a part of something big at Microsourcing! Weu0027re building a new team to support Australiau0027s dynamic challenger in the telco space, a company
committed to redefining customer experiences and pushing the boundaries of
digital innovation. This is your chance to contribute to projects that connect
millions nationwide while working with cutting-edge technology. Join us on
this exciting journey and grow your career with a company thatu0027s at the
forefront of the telecommunications industry!

About the role:
As an Account Manager, you will:

• Provide life cycle support for a portfolio of MidMarket customers.
• Assist Sales teams in maintaining relationships with business customers through collaboration activity and ongoing sales growth of the existing customer base.
• Work with sales teams to manage and grow a defined portfolio of customer segments, and deepen, and strengthen customer relationships.
• This will be delivered through ongoing sales activity which will include retention and growth of customers, as well as deepening share of wallet. Activities will include welcome calls and health check campaigns, ongoing sales activity, and effective case management of port threats.
• Endtoend account management role, including working toward a sales target.
• Activities may include support bill interpretation, resolution of complaints, account changes, and acting as a conduit between sales and the customer.
• Escalate issues on behalf of the customers where necessary and provide basic technical support.
• Identify opportunities and sell new products to existing client SMB customers.
• Promote specific valueadded services as required. Work with sales channels to understand client requirements and a contact. strategy to deliver growth through new products and retention of existing ones.
• Continually seek opportunities to improve customer experience.
• Internal referral point for retention, sales escalations, and sales opportunities
• Build and maintain strong customer relationships

What You Need:
Non-negotiables

• Degree qualified - business, engineering, accounting
• IT B2B telco sales experience, minimum 4 years of experience or career experience in B2B sales
• Proven experience meeting and exceeding sales targets
• Knowledge of CRM and reporting systems i.e. Salesforce, Tableau, etc.
• Intermediate knowledge of O365 applications
• Working in a virtual sales team
• Working for a multinational
• Identifies, develops, and maintains profitable longterm customer relationships works effectively with internal and external partners to meet customer requirements and reinforce customer focus

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/
.Terms & conditions apply