Role Overview
We are seeking a Regional IT Operations & Systems Coordinator to be part of our growing business in Manila, Phillipines. The right candidate is responsible for the day-to-day administration of our digital workplace and IT infrastructure across Southeast Asia. This role serves as a vital bridge between IT, HR, Finance, and Operations, ensuring that every employee in the region has seamless access to the tools they need. Beyond standard administration, you will be a Digital Champion, using low-code tools to automate manual tasks and providing data-driven insights on platform usage to management.
Key Responsibilities
1. User Lifecycle & Access Management
- Execute the end-to-end account provisioning and deprovisioning for SEA employees across all corporate platforms, including Microsoft 365, Lark, and internal CRMs.
- Manage permissions and security groups to ensure data integrity and compliance.
2. Technical Support & Troubleshooting
- Serve as the primary point of contact for internal CRM issues and platform-specific technical hurdles.
- Troubleshoot software-related bottlenecks and escalate complex issues to global IT as needed.
3. Asset Coordination & HR Collaboration
- Partner closely with local HR representatives to facilitate the procurement, setup, and delivery of hardware for new hires.
- Maintain and audit the IT Asset Tracking sheets to ensure 100% accuracy of hardware distribution across the region.
4. Low-Code Automation & Innovation
- Collaborate with department heads to identify manual workflows.
- Propose and implement customized, low-code/no-code solutions (e.g., Lark Base) to increase departmental efficiency.
5. Reporting & Analytics
- Consolidate data to generate Bi-Weekly, Monthly, and Quarterly reports regarding recruitment platform usage, talent spend, and IT costs.
- Ensure report accuracy for management review and budgeting purposes.
6. Employee Training & Enablement
- Create simple how-to guides or conduct short training sessions for employees to ensure they are utilizing our software suite effectively.
Requirements
- Experience:1–2 years of experience in IT Support, Systems Administration, or a Digital Operations role. Experience in an MNC environment is highly preferred.
- Technical Skills: Proficiency in Microsoft 365 Business Premium and Lark Base.
- Technical Savvy: Above-average proficiency in Windows environments and cloud productivity tools. You should be the go-to person for tech questions among your peers.
- Communication: Exceptional command of English. You must be able to act and speak professionally while interacting with a multi-cultural workforce across SEA.
- Adaptability: A strong desire to learn new technologies. We value a candidate who doesn't just wait for instructions but proposes better ways to do things.
- Analytical Mindset: High attention to detail, especially when handling data consolidation and asset tracking
Licence No : 22C1076
EA Reg No : R22108987
