Regional Digital Assistance Manager

About The Job

The Regional Digital Assistance Manager drives collections under his/ her assigned regions and works with Digital Assistance Supervisors to align all key areas of performance in relation to target/goals set by the Department.

What You'll Do

• Visits local offices under his/her assigned regions to ensure alignment of processes and team goals
• Provides regular feedback and coaching to assigned Digital Assistance Supervisors on performance
• Creates and maintain Collections policies and regularly monitor if it is correctly followed
• Monitors collection reports under his region
• Proposes and actively participates changes in Field Collections processes for optimization
• Monitor employees work whether they are complying with company and Department code of conduct
• Analyzes KPI of assigned Digital Assistance Supervisor to determine needed intervention that would ensure attainment of monthly targets in regions, recovery rates, visit rates and quality scores
• Maintains historical data per KPI and conducts post evaluations of programs and action plans
• Defines and set objectives and KPI targets for assumed Collections teams.
• Ensures proper executions of company initiatives or programs in the assigned regions are accomplished and monitored
• Works closely with Collections Management in proper execution of related tasks
• Collaborate with management about monthly target and disseminate it to all concerned Digital Assistance Supervisors.
• Provide and propose Field Collections communication enhancement that will improve further collection efficiency.
• Monitor hiring needs and success rate on his region
• Collaborate with Sales Team, Field Collections Team and Anti-Fraud Team for better process improvement and cooperation
• Collaborates with other Department within the HC group in the pursuance of company short-term and long-term goals
  
  

What You Need To Have

• Owns a motorcycle with ORCR | Deed of Sale
• Must know how to drive motorcycle with driver's license
• At least 5 years experience in field collection, familiar with assigned region. Preferably a residence in the said area
• Minimum 2 years experience as Senior Area Manager or Regional Manager
• Advanced knowledge of MS office
• Management, organization skills, open-minded
• Excellent analytical skills and an eye for details
• Outstanding leadership and managerial skills
• Strong time and people management skills
• Ability to work to strict deadlines
• Good verbal and written communication skills.
• The ability to work accurately and independently
• Able to adapt to a multicultural environment of a quickly developing international company
• Self-motivated, independent worker, has good sense of control
  
  

Job Perks You'll Enjoy

• Permanent dayshift schedule
• Up to 20% variable quarterly performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal Career Mobility
  
  

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto No Small Roles, Everyone is Important is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success. We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.