Referral & Scheduling Clerk | Permanent WFH

We are seeking an experienced Referral & Scheduling Clerk to support a busy gastroenterology practice by managing incoming referrals, coordinating patient scheduling, and ensuring referred patients are contacted promptly. This role will work closely with the on-site team to keep referral and scheduling workflows organized, efficient, and patient-focused.

The ideal candidate has at least 3 years of experience in medical referrals, patient scheduling, or patient access, with experience in gastroenterology, endoscopy, or another procedure-based specialty preferred. Strong communication skills, attention to detail, and proficiency with ModMed / G-Med are highly valued.

Key Responsibilities

• Monitor and process inbound patient referrals received through fax and an AI-assisted referral portal.
• Review referral information and take appropriate action to move patients through the scheduling process.
• Make proactive outbound calls and send text messages to referred patients to schedule appointments promptly.
• Follow up with patients who are unresponsive or have not yet scheduled to maximize referral-to-appointment conversion.
• Coordinate appointments across both practice locations using the ModMed / G-Med practice management system.
• Maintain accurate and timely documentation of referral and scheduling activities.
• Communicate professionally with patients, providers, and internal team members regarding appointments and referral requirements.
• Assist with insurance verification and prior authorization tasks during slower referral periods, as needed.
• Follow established workflows, schedules, and procedures while serving as an extension of the on-site team.
• Protect patient confidentiality and maintain compliance with applicable healthcare privacy requirements.
  
  

Qualifications

• At least 3 years of experience in medical referral coordination, patient scheduling, patient access, or a similar healthcare role.
• Hands-on experience in gastroenterology, GI, endoscopy, or another procedure-based medical specialty is strongly preferred.
• Proficiency with ModMed / G-Med or a comparable EMR/practice management system.
• Strong outbound patient communication skills and confidence handling a high volume of calls.
• Excellent verbal and written English communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple referrals and scheduling tasks while maintaining accuracy and follow-through.
• Experience with insurance verification and/or prior authorization is a plus but not required.
• Ability to work independently while following established workflows and team processes.
• Knowledge of gastroenterology referral and scheduling workflows.
• Familiarity with procedure-based scheduling and specialty care coordination.
• Experience working with insurance requirements and authorization processes.
• Strong follow-up and patient engagement skills.
• Comfortable working in a fast-paced, high-volume healthcare environment.
  
  

Perks

• Permanent Work From Home
• Leave Credits
• Monetary Allowance
• Annual Bonus
• Weekly Paychecks
• Fixed Weekends Off
• Thriving Company Culture with Complete Autonomy
• Exclusive Specialized Training Programs
• Unlock Your Potential with a Highly Competitive Salary
  
  

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