Recruitment Support Specialist

The Recruitment Support Specialist (RSS) will be responsible for supporting our recruitment department by communicating with lead inquiries, initiating the recruitment process with prospective candidates, and performing a variety of administrative tasks. The team members will support the core values of the company while ensuring we are meeting the needs of our Recruitment Department.

Job Responsibilities:

• Achieve daily, weekly, and monthly metrics outlined by manager to ensure goals and expectations are met, including but not limited to, speed to contact on new lead inquiries and virtual chat, setting appointments, contact strategy, follow up communication, and documentation
• Respond to and engage incoming lead inquiries and chats as soon as possible and within the timeframe set forth by manager
• Communicate with prospective candidates via phone, text, and email to progress qualified candidates further in the recruitment cycle including but not limited to, qualifying candidates, determining their level of interest, highlighting the company features and benefits, initiating the next steps in the process, scheduling appointments; requires both outbound and inbound communication
• Work with multiple CRMs, systems, and software programs on a daily basis
• Follow a standardized training program and process guide
• Seek feedback and implement coaching to improve quality of work and interactions with candidates and to improve performance outcomes
• Participate in team meetings and individual meetings with the manager to focus on professional goals, resources and tools, and creating a plan to be successful and reach role expectations and milestones
• Other duties as assigned

Job Qualifications:

• Bachelor degree or equivalent required
• Experience in a call center environment required
• Sales, recruitment, staffing, and/or customer service experience required • High level of written and spoken English language skills
• Strong computer skills including MS office experience, including strong skills in Microsoft Outlook and Word
• Ability to navigate third party software and work in multiple systems, technology platforms, and CRMs as needed
• Self-motivated and strong team player
• Able to make decisions at times with limited information
• Positive attitude and friendly demeanor
• Upbeat, personable, and friendly
• Ability to work with others both internal and external customers
• Ability to work closely with all Recruitment personnel
• Superior organizational skills
• Excellent communication skills
• Strong critical thinking skills
• Close attention to detail
• Ability to work at a fast pace and handle multiple distractions
• Ability to stay on task with minimal direction
• Ability to handle large workload while maintaining high level of quality of work
• Ability to gain a strong understanding of processes
• Knowledge of medical terminology and the healthcare industry is a plus
• Must be willing to work in the office at Bridgetowne, Quezon City
• Must be willing to work during US time zone and shifting schedules

EQUAL EMPLOYMENT OPPORTUNITY

Worldwide Resource Solutions provides Equal Employment Opportunity in compliance with all applicable government laws, ensuring equal opportunity in all aspects of employment.

Data Privacy Disclaimer:

Worldwide Resource Solutions is committed to protecting your privacy. This privacy policy applies to the personal data collected and processed during the recruitment process. We will process your personal data in accordance with applicable data protection legislation.

Purpose of Processing:

Your personal data will be collected and processed solely for the purpose of recruitment and selection activities related to the advertised position. This includes assessing your qualifications for the role, communicating with you during the recruitment process, and making hiring decisions.

Types of Personal Data Collected:

We may collect and process the following types of personal data:

- Contact information (e.g., name, address, email address, phone number)

- Professional qualifications and work experience

- Educational background and certifications

- Employment history and references

- Any other information you voluntarily provide in your application

Legal Basis for Processing:

Processing of your personal data is necessary for the performance of a contract to which you are a party (i.e., to assess your suitability for employment) and for our legitimate interests in making employment decisions.

Data Retention:

Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Disclosure of Personal Data:

Your personal data may be disclosed to third parties only when necessary for the purposes of recruitment and selection, such as to external recruitment agencies or background check providers. We will ensure that any third parties processing your data on our behalf do so securely and in accordance with applicable data protection laws.

Security of Personal Data:

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Your Rights:

You have the right to request access to, rectification of, or erasure of your personal data. You also have the right to restrict processing, object to processing, and the right to data portability. To exercise these rights, or if you have any questions regarding the processing of your personal data, please contact dp•@wwrsintl.com

Consent:

By submitting your application, you consent to the processing of your personal data as described in this privacy policy.