Location: Mandaluyong City
Work Arrangement: On-site
Schedule: Monday to Friday
Job Summary
We are looking for a
Recruitment Operations Manager to oversee the day-to-day recruitment operations of a fast-growing
Quick Service Restaurant (QSR) organization. The role will focus on ensuring efficient, timely, and scalable recruitment processes, particularly for high-volume restaurant and frontline positions.
The ideal candidate is highly experienced in
volume recruitment, multi-site hiring, recruitment operations, and team management, preferably within QSR, fast food, restaurant, hospitality, or retail environments.
Key Responsibilities
- Manage daily recruitment operations and ensure achievement of hiring requirements and targets.
- Oversee high-volume hiring for restaurant crew, team leaders, shift managers, store managers, and area managers.
- Develop recruitment schedules and sourcing plans based on manpower requirements.
- Coordinate recruitment activities across multiple locations and operational areas.
- Monitor candidate pipelines and ensure sufficient talent availability for immediate and future requirements.
- Track recruitment performance, turnaround time, hiring volume, offer acceptance, and candidate conversion.
- Develop and maintain recruitment dashboards and reports using Excel and other recruitment tools.
- Ensure accurate candidate tracking through ATS or manual recruitment systems.
- Identify recruitment bottlenecks and implement corrective actions to improve hiring efficiency.
- Manage relationships with recruitment agencies, manpower providers, job platforms, and sourcing partners.
- Lead recruitment drives, job fairs, walk-in hiring activities, and other high-volume sourcing initiatives.
- Support recruitment requirements for new store openings and business expansion.
- Ensure compliance with recruitment policies and consistent hiring processes.
- Monitor candidate experience and implement improvements throughout the recruitment lifecycle.
- Lead and coach recruitment specialists and coordinators to meet operational hiring targets.
- Collaborate with Operations and HR teams to address urgent manpower requirements.
Qualifications
- Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.
- At least 6–8 years of recruitment experience, including supervisory or managerial experience.
- Strong experience in high-volume recruitment and multi-location hiring.
- Background in QSR, fast food, restaurant, hospitality, retail, FMCG, or other high-volume industries is highly preferred.
- Proven experience handling frontline and managerial recruitment.
- Strong recruitment operations, sourcing, pipeline management, and recruitment analytics experience.
- Experience managing recruitment teams and external hiring partners.
- Strong Excel skills with experience preparing recruitment reports and dashboards.
- Familiarity with ATS and recruitment platforms is an advantage.
- Strong organizational, communication, stakeholder management, and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple urgent hiring requirements.
- Results-oriented with a strong focus on recruitment efficiency, hiring volume, quality, and turnaround time.
