Job Summary:
The Recruiter is responsible for delivering end-to-end recruitment services within a captive/shared services environment, supporting global or regional business units. This role focuses on sourcing, attracting, and hiring high-quality talent while ensuring compliance with company standards, service-level agreements (SLAs), and local labor regulations.
Key Responsibilities:
- Partner with hiring managers and stakeholders to understand workforce requirements across supported business units
- Manage full-cycle recruitment for assigned roles, ensuring adherence to established SLAs and hiring targets
- Source candidates through multiple channels, including job portals, employee referrals, social media, and professional networks
- Conduct structured screening and interviews to assess candidates skills, experience, and organizational fit
- Ensure a consistent and positive candidate experience aligned with employer branding standards
- Maintain accurate records in the Applicant Tracking System (ATS) and ensure data integrity and reporting compliance
- Ensure compliance with internal policies, audit requirements, and applicable labor laws
- Collaborate with HR, onboarding, and support teams to ensure smooth candidate transition and onboarding
- Track recruitment metrics (e.g., time-to-fill, quality of hire) and provide regular reports to stakeholders
Qualifications:
- Bachelor's degree in Human Resources, Business Administration, or related field
- Proven experience in recruitment, preferably in a captive/shared services or BPO environment
- Familiarity with high-volume hiring and structured hiring processes
- Experience working with Applicant Tracking Systems (ATS) and recruitment tools
- Strong understanding of recruitment compliance and documentation standards
Key Competencies:
- Stakeholder management and client servicing mindset
- Strong organizational and time management skills
- Ability to work within defined processes, SLAs, and compliance frameworks
- Excellent communication and coordination skills (especially for global teams)
- Attention to detail and data accuracy
- Adaptability in a fast-paced, metrics-driven environment
Key Performance Indicators (KPIs):
- Time-to-fill and time-to-hire
- SLA adherence
- Quality of hire
- Candidate experience scores
- Offer acceptance rate
