Receptionist (Restaurant)

Qualifications

• College level or graduate preferred-Hospitality or customer service training is an advantage
• Strong command of spoken English-Clear and professional communication skill
• -12 years of experience in customer service, receptionist, or hospitality roles.
• Restaurant or hospitality background preferred
• Excellent interpersonal and customer service skills
• Ability to remain composed and professional during busy service period

Key Responsibilities

• Guest Reception & Seating: Welcome guests warmly, manage seating, and provide accurate wait times.
• Reservation Management: Handle phone, online, and walkin bookings; coordinate special requests.
• Customer Service: Respond to inquiries, assist with concerns, and ensure prompt guest attention.
• Coordination with FOH Team: Work closely with servers and supervisors to ensure smooth operations.
• Reception Area Management: Maintain cleanliness and organization of the reception area.
• Administrative Support: Keep reservation logs, document guest feedback, and support management.