Key Responsibilities
Guest Reception and Seating
- Welcome guests warmly upon arrival and ensure they are acknowledged promptly.
- Manage guest seating and table assignments based on availability and reservation schedules.
- Maintain an organized waiting list during peak hours and provide accurate wait time estimates.
- Escort guests to their tables and ensure menus are properly provided.
Reservation Management
- Handle reservations through phone calls, online platforms, and walk-in bookings.
- Maintain and update reservation logs or the reservation management system.
- Coordinate special seating requests and event reservations with the Dining Supervisor.
Customer Service
- Respond to guest inquiries regarding menu items, promotions, operating hours, and general information.
- Assist in addressing guest concerns or complaints and escalate issues to supervisors when necessary.
- Ensure guests are attended to promptly and provide a positive dining experience.
Coordination with Front-of-House (FOH) Team
- Work closely with servers and supervisors to ensure smooth seating flow and efficient table turnover.
- Monitor table availability and update the seating chart accordingly.
- Support FOH operations during busy periods when needed.
Reception Area Management
- Maintain cleanliness and organization of the reception and waiting areas.
- Ensure menus, promotional materials, and reservation lists are prepared and up to date.
- Keep the host stand neat and presentable at all times.
Administrative Support
- Maintain reservation logs and guest records as required.
- Document guest feedback and special requests when necessary.
- Assist management in monitoring guest traffic and peak-hour patterns.
Job Requirements
- College level or graduate in Hospitality, Business, or a related field preferred.
- With 12 years of experience in customer service, receptionist, or hospitality roles.
- Experience in a restaurant or hospitality environment is an advantage.
- Good command of spoken English with the ability to communicate clearly and professionally with guests
and team members.
- Strong customer service and interpersonal skills with a friendly and professional demeanor.
- Ability to remain composed and organized during busy service periods.
- Strong organizational and multitasking abilities, particularly in managing guest flow and waiting lists.
- Experience using POS or reservation management systems is an advantage.
- Hospitality or customer service training is a plus.
