Discover your 100% YOU with MircoSourcing
Position: Receptionist & Administration Assistant
Location: Harton Corporate Center, Baclaran, Paranaque
Work setup & shift: Day shift / Work From Home
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
- Reception & Call Handling (Primary Duty)
- Answer all incoming calls through Sensible Care's Zoom softphone system promptly and professionally.
- Provide trauma-informed, culturally safe, and respectful communication at all times.
- Identify caller needs and triage calls to the correct internal team:
- Rostering
- Service Coordination
- Care Coordinators / Care Partners
- Nursing / Allied Health
- Finance or Accounts
- Human Resources
- Management
- Determine urgency of calls (e.g., missed services, safety concerns) and escalate appropriately.
- Provide basic information to callers regarding services, business hours, escalation pathways, and contact options.
- Maintain detailed records of call outcomes, messages, or action items in the appropriate system.
Outcome: All callers receive a helpful, timely, and professional response, ensuring smooth communication across Sensible Care.
- Administrative Support
- Monitor shared inboxes and direct emails to the correct team.
- Enter basic client information into the care management system.
- Assist with document preparation, uploading, naming, and compliance checks.
- Support simple reporting tasks such as summaries or spreadsheet updates.
- Maintain confidentiality, privacy, and data security at all times.
- High-Level Rostering Support
- Relay scheduling information or urgent changes to the rostering team.
- Update staff or client availability when directed.
- Provide administrative support for rostering documentation.
- Escalate service gaps or urgent rostering issues.
- High-Level Service Coordination Support
- Upload and organise client documents.
- Assist with gathering details for onboarding and basic record setup.
- Pass messages between clients and coordination teams.
- Enter simple updates and assist with basic referral administration.
- Client & Stakeholder Communication
- Communicate respectfully, clearly, and professionally across all interactions.
- Use interpreters or language supports when required.
- Provide accurate information based on approved scripts and guidelines.
- Maintain a calm, reassuring manner, particularly with older or distressed callers.
- Quality, Safety & Compliance Contribution
- Document all communications promptly and accurately.
- Maintain confidentiality and follow all privacy and data security policies.
- Identify and escalate risks, concerns, or complaints.
- Participate in audits, documentation checks, and improvement activities.
- Uphold a safe reporting culture aligned with the Quality Standards and Aged Care Act 2024.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
