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Sprout Solutions

Real Time Operations Manager

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  • Posted 10 hours ago
  • Be among the first 10 applicants
Early Applicant

Job Description

  • Experience in operations, support, or call center monitoring.
  • Analytical and problem-solving skills.
  • Able to work under pressure and react fast.
  • Good communication skills, preferably bilingual (English + Mandarin).
  • Basic knowledge of workflow or performance management tools.

Minimum Qualifications

  • Monitor live operations and adjust staffing in real-time.
  • Track performance metrics and service levels.
  • Coordinate with teams to resolve issues fast.
  • Optimize workflows for client support.
  • Support bilingual client communications if required.

More Info

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About Company

Job ID: 135894147