RCM Team Lead (Onsite in Davao with 25 Night Differential)

Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for an RCM Team Lead who will be working with Connext's Client in the United States of America.

What's in it for you

• Competitive compensation
• Perfect Attendance Bonus
• Life insurance
• HMO Insurance
• Great company culture
• Annual Merit Increase
• 25% Night Differential
• Onsite in Davao

What is the job

The RCM Team Lead is responsible for overseeing daily insurance verification, prior authorization, and referral processes, ensuring accurate and timely approvals and compliance with payer requirements. The role supervises team performance, provides coaching and quality oversight, resolves insurance-related escalations, ensures HIPAA compliance, and drives operational improvements.

• Lead, train, onboard, and mentor new and existing team members to ensure successful performance and adherence to company standards

• Monitor daily workflows, productivity, quality, and service levels to meet operational goals and client expectations

• Conduct regular coaching sessions, performance reviews, and quality audits to identify strengths and opportunities for improvement

• Serve as the primary escalation point for complex billing, insurance, and patient account issues

• Foster a collaborative, accountable, and positive team culture focused on continuous improvement and excellence

• Assist management in workforce planning, scheduling, and resource allocation

Required Qualifications:

• High school diploma or equivalent required.

• Minimum of three (3) years of experience in U.S. healthcare revenue cycle management (RCM), particularly in medical billing, insurance verification, prior authorizations, referrals, or related functions.

• Minimum of one (1) year of leadership, supervisory, team lead, SME, or coaching experience.

• Experience working with eClinicalWorks (eCW).

• Experience with practice management systems, EHRs, and Microsoft Office applications.

• Must have stable employment history.