Job Description:
Reporting to the Global Business Service Leader, this role will be based in Makati, Philippines. The R2R Director will lead end-to-end Record-to-Report activities, oversee core accounting operations, and maintain a strong control environment to support accurate and timely financial reporting. The role will play a critical part in supporting the continued growth of the center by scaling capabilities, strengthening processes, and building a high-performing accounting organization within a global multinational service center environment. This leader will also drive process standardization, automation, and cross-functional collaboration across Finance and IT to enable operational excellence, effective governance, and successful system implementations.
Key Responsibilities
People Manager
- Lead and develop the accounting operations team, providing clear direction, coaching, and leadership across the Record-to-Report scope
- Build a strong organization and capability pipeline by setting clear objectives, managing performance, and supporting talent development and succession planning
- Foster a high-performance, accountability-driven culture focused on service excellence, control, continuous improvement, and collaboration
Financial Operations
- Lead end-to-end Record-to-Report activities, ensuring accurate, timely, and complete financial reporting across the supported scope
- Own and drive the month-end, quarter-end, and year-end close process, ensuring strong governance, adherence to timelines, and high-quality close execution
- Drive the accurate and timely completion of balance sheet reconciliations, ensuring effective review, follow-up, and resolution of outstanding items
- Ensure balance sheet integrity and the overall quality of financial records through strong review controls, issue resolution, and disciplined accounting governance
- Partner with internal and external auditors by coordinating audit support, preparing required schedules, and ensuring timely closure of audit observations
- Ensure compliance with corporate accounting policies, internal controls, and applicable financial governance requirements, while driving consistent adoption across the team
Process Optimization
- Drive global standardization of accounting processes, controls, and ways of working to improve consistency, scalability, and service delivery
- Identify and implement automation opportunities to streamline accounting activities, reduce manual effort, and improve operational efficiency
- Apply Lean Six Sigma methodologies to simplify processes, eliminate waste, improve quality, and support continuous improvement initiatives
Statutory and Regulatory Compliance
- Support the operational delivery of statutory financial reporting requirements across the supported scope, in coordination with local, regional, and controllership stakeholders
- Coordinate statutory audit requirements and ensure audit requests, deliverables, and follow-up actions are completed effectively and on time in support of regional controllership requirements
- Drive remediation of audit observations and compliance gaps through sustainable process and control improvements
- Partner closely with Tax, Legal, and other key stakeholders to understand statutory, regulatory, and reporting obligations and support ongoing compliance across the operating model
Team Collaboration
- Provide leadership across all Record-to-Report teams and partner closely with Accounts Payable and Accounts Receivable leaders to drive strong end-to-end process governance, cross-functional alignment, and effective issue resolution
- Partner with IT and other key stakeholders to lead governance and change management for new software implementations, ensuring business requirements are translated effectively, risks are managed, and process changes are embedded successfully across the organization
Qualifications and Experience:
- Bachelor's degree in Accounting, Finance, or a related field; CPA, ACCA, or equivalent professional qualification preferred
- Significant progressive experience in accounting, audit, and finance, including leadership responsibility within Record-to-Report or broader accounting operations
- Strong experience managing month-end close, balance sheet reconciliations, financial reporting, and audit support in a complex shared services or service center environment
- Experience building, scaling, or supporting the growth of a service center, including establishing capabilities, processes, and team structures
- Experience working in a global multinational service center environment, with the ability to operate effectively across regions, stakeholders, and cultures
- Solid knowledge of accounting standards, internal controls, and corporate compliance requirements, including IFRS and/or US GAAP
- Demonstrated experience leading teams, developing talent, and driving accountability and performance across accounting operations
- Exposure to process standardization, continuous improvement, automation, and transformation initiatives within finance or accounting functions
- Strong analytical, problem-solving, communication, and stakeholder management skills, with proficiency in ERP systems and Microsoft Excel
