Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
The
SAP Functional Analyst joins the
Application Management Services (AMS) team with the objective of ensuring operational continuity, functional stability, and the proper execution of business processes related to the
SAP MM and
SAP CPI modules. The role focuses on providing specialized support for incidents, requests, minor enhancements, and functional maintenance activities that ensure efficient system operation and compliance with corporate IT and business standards.
1. Incident and Request Management within the AMS Environment
- Analyze and resolve functional incidents related to SAP MM, including procurement processes, sourcing, materials management, inventory handling, goods receipts, and logistical movements.
- Address requests and troubleshoot issues in SAP CPI, ensuring proper execution of integrations, correct operation of flows, mappings, connectors, queues, adapters, and the accurate transfer of data between SAP and external systems.
- Verify the correct flow of information between SAP and external platforms, identifying deviations and coordinating the necessary corrective actions.
- Manage tickets in accordance with established service standards for priority, impact, and response times.
2. Functional Analysis and Process Validation
- Review functional configurations in the MM and CPI modules, ensuring alignment with organizational processes related to procurement, internal logistics, and integration flows.
- Validate data integrity, correct execution of functional logic in purchasing and materials processes, and compliance with business rules within integrations managed through CPI.
- Document findings, deviations, and applied solutions to ensure traceability and operational consistency.
3. Technical Coordination within the SAP Ecosystem
- Collaborate with technical teams and ABAP developers to manage functional adjustments or corrections resulting from incidents.
- Coordinate actions with integration administrators, infrastructure teams, and other SAP modules when crossdependencies exist between MM, CPI, and additional system components.
- Follow up on activities derived from technicalfunctional analysis to ensure their effective closure.
4. Documentation and Operational Compliance
- Maintain updated functional documentation, including solutions, configurations, operating procedures, and support evidence.
- Prepare information and supporting materials required for internal audits, system changes, or IT reviews.
5. Support for Testing, Changes, and Releases
- Participate in functional testing (SIT/UAT) to validate changes, fixes, or new functionalities related to SAP MM and SAP CPI.
- Validate functional deliverables and coordinate activities related to deployments into productive environments.
- Provide support during postrelease stabilization.
6. Continuous Improvement within the AMS Service
- Identify opportunities to optimize functional processes, integration flows, and configurations related to MM and CPI.
- Propose improvements that enhance stability, efficiency, or traceability within the SAP landscape.
Who You Are
Required Knowledge and Skills
Functional and Technical Knowledge
- Experience with SAP MM, including monitoring and analysis of procurement processes, inventory management, material master data, sourcing, and internal logistics.
- Experience with SAP CPI, including monitoring of integrations, error analysis, mappings, connectors, adapters, and information exchange flows between SAP and external systems.
- Knowledge of integrations between SAP and external platforms.
- Ability to interpret logs, error messages, and data structures.
- Desirable: basic knowledge of SQL for data analysis and familiarity with ITIL methodologies applied to AMS.
Skills
- Structured functional analysis.
- Strong processoriented diagnostic and problemsolving abilities.
- Clear communication with both business and technical teams.
- Accurate documentation and disciplined adherence to procedures.
- Strong organizational skills and effective priority management.
Requirements
- Bachelor's degree in Systems Engineering, Computer Science, Information Technology, or a related field.
- Previous experience providing SAP functional support within an AMS model.
- Demonstrable experience in SAP MM and SAP CPI.
- Knowledge of operational and logistical processes associated with the MM module.
- 8+ years of handson experience working with SAP modules
- Basic English proficiency.
Being You
The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can Expect
Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact Join us and help shape what's next.
Get Referred!
If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.
