Introduction
In this role, you will become part of a dynamic, global team that works closely with sellers to optimize proposals and review sales tactics. Our mission is to provide essential support to sellers by handling their presales administrative tasks, enabling them to focus more time on high-impact, revenue-generating activities. As a member of this team, your contribution will be crucial in streamlining processes and ensuring that sellers can devote their energy to cultivating client relationships and driving sales.
In summary, this is an exciting opportunity to join a collaborative, global team that values creativity, innovation, and long-term growth. By supporting sellers in their presales activities and contributing to strategic sales tactics, you will help shape the future of our organization and create a meaningful impact on the success of our clients and partners worldwide.
Your Role And Responsibilities
This specialty requires Quote to Cash (Q2C) process knowledge.
Responsibility of accurately handling processing/transaction requirements.
Focuses on presales support such as, but not limited to, proposal support and inventory review.
This may involve new contracts and/or expanding or managing existing client relationships.
Typical responsibilities include resolving client issues and working with IBM teams to support for delivery of products to clients world-wide.
Maintain and disposition new field inventory and related process.
Execution of defined processes must be in line with business controls and meet business objectives.
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
- Q2C Process Knowledge: Exposure to Quote to Cash (Q2C) process, including supply and demand management transactions across the extended enterprise.
- Transaction Management: Experience working with transactions such as quote/proposal preparation, contract audit and registration, order, billing, and basic contract/agreement preparation.
- Fulfillment Process Execution: Exposure to executing defined fulfillment processes in line with business controls and meeting business objectives.
- Customer Record Maintenance: Experience working with customer master records, ensuring accuracy and supporting end-to-end transactions.
- Processing Requirement Handling: Exposure to accurately handling processing and transaction requirements to meet business objectives.
Preferred Technical And Professional Experience
Growth-driven mindset.
Excellent in Client Relationship Management.
Detail-oriented.
Candidate must be a Critical thinker with good problem-solving skills.
Able to analyze information, trends, root cause.
Highly organized and excellent in time management.
Strong business writing, communication and presentation skills.
Quick learner and can educate the others on process updates
Bachelors Degree holder.
Shift: Rotation (Day-Mid)
Work Set Up: Hybrid (3x RTO)
Work Location: IBM Eastwood office
Language Required: English and Japanese
