Location: Remote
Salary: PHP 50,000/month + Performance Bonuses
Benefits: 10 days PTO, Annual Appraisal, Career Growth Opportunities, Healthcare Benefits
Schedule: U.S. Hours
About the Role
SmartScale360 is looking for a Billing and Recruitment Support Specialist to support our U.S.-based operations. You'll handle billing tasks and assist with recruitment processes to ensure smooth day-to-day operations and a seamless candidate and client experience.
This role is ideal for candidates with experience in billing, administrative support, or recruitment who are proactive and thrive in a fast-paced environment.
Billing Responsibilities
- Create and maintain care plans for long-term care insurance clients
- Submit long-term care insurance documentation accurately and on time
- Process billing through the Veterans Affairs (VA) portal for veteran clients
- Handle inbound billing-related inquiries from clients professionally
- Prepare and submit weekly billing summaries and reports to leadership
Recruiting Responsibilities
- Conduct initial phone screenings for candidates
- Verify employment history by contacting previous employers
- Ensure accuracy and legitimacy of candidate work history
- Follow up with candidates from social media leads and complete missing details
- Collect key information such as availability, work type (live-in/hourly), and schedule preferences
- Maintain and update caregiver records within the ERP system
Required Qualifications
- Experience in administrative, billing, or recruitment support roles
- Proficiency in Excel and QuickBooks
- Strong attention to detail and organizational skills
- Ability to multitask and manage multiple responsibilities efficiently
- Strong English communication skills
- Excellent written and verbal communication
- Experience with scheduling or workforce management tools
- Reliable remote work setup
Nice to Have
- Experience working with a home care agency
- Familiarity with Generations or similar ERP systems
- Experience working with the VA, Optum Financial, or similar organizations
Work-From-Home Requirements:
- Device: Intel i5 + 8 GB RAM minimum
- 100 Mbps internet
- Backup device, internet, and power supply
Why Join SmartScale360
Join a supportive team, grow your career, and play a key role in ensuring patients receive the care they need. Apply now and help us make home care seamless for U.S. clients!
