QUALITY & TRAINING MANAGER

The Quality & Training Manager is responsible for designing, implementing, and evaluating learning programs that enhance the capabilities of employees and sales partners. The role supports training needs analysis, learning program development, stakeholder coordination, and employee engagement initiatives to drive performance and business growth.

Responsibilities

• Assess training and development needs through various learning needs analysis activities.
• Design, develop, and deliver learning programs and capability-building initiatives.
• Evaluate training effectiveness and recommend continuous improvements.
• Coordinate internal and external training programs, vendors, and learning partners.
• Monitor learning activities, training records, and program outcomes.
• Manage training resources and budgets to ensure effective utilization.
• Support employee engagement and recognition programs.
• Collaborate with business units to address learning and performance needs.
• Facilitate Train-the-Trainer and other capability-building initiatives as needed.
• Prepare reports and updates on learning and development initiatives.
  
  

Qualifications

• Bachelor's degree in any field.
• 10 years experience in Learning & Development, Training, Talent Development, or related areas.
• Knowledge of training needs analysis, instructional design, and training facilitation.
• Strong project coordination and stakeholder management skills.
• Excellent communication, presentation, and facilitation skills.
• Proficient in Microsoft Office applications.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple projects and work with cross-functional teams.