The
Quality and Training Officer position is primarily responsible for planning, conducting, implementing, and evaluating SDCM training/mentoring programs to address the training needs of employees aligned with corporate objectives and specified training directions.
Responsibilities
- Conduct training needs analysis for SDCM sales forces and enable changes to TNA modalities.
- Design, pilot, iterate, and enhance trainings and other learning interventions, enabling adjustments to learning design and delivery.
- Coordinate with business partners, service suppliers, and resource persons to ensure training objectives are met.
- Evaluate the impact of piloted trainings and learning interventions.
- Document training impacts and enable improvements in documentation and record-keeping processes.
Qualifications
- Minimum of 2 years of background in the Financial Services industry.
- Minimum of 5 years in Learning & Development (experience in sales and sales management is an advantage).
- Proficiency in the ADDIE model and Design Thinking process.
- Strong capabilities in data gathering, research, and analysis.
- Solid understanding of both internal and external training processes.
