Quality Supervisor

Candidate Profile:

With more than one year of relevant experience preferred especially in BPO set up

Effective communication skills, both written and verbal

Proficient in Microsoft Office

Ability to multi-task and meet timelines on deliverables

Detail-oriented

Skills Required

:Excellent Analytical skills, Customer Service skills, Research and Investigation. Proficient in Microsoft and Google suite. Strong interpersonal and Leadership skills, Problem solving

Roles & Responsibilities

Monitor QA Score of the assigned project

Supervise QA Analysts/Specialist

Track and act upon End customer feedback

Review Quality parameters and make changes whenever necessary in consultation with Operations

Facilitate calibrations / do client interfacing

Assist in preparing Quality Improvement Plans

Help Operations with the necessary quality tools and how to use them effectively

Provide guidance and leadership to QA team members

Update progress on operations and quality activities

Assist in aligning quality initiatives for achieving business objectives