Physical AI Quality Manager
Work Schedule: 6AM to 3pm EST (10AM to 7pm Ireland)
Work Set Up: Remote
Position Overview
This exciting, fast-paced role will involve managing quality on a large, complex, and dynamic program. The successful candidate will be responsible for developing and implementing the quality strategy, including evolving the quality model to support program performance. The candidate will be responsible for the management and development of a large, multi-national, quality team to support program quality. This is a prominent, strategic customer-facing role requiring a deep commitment to customer satisfaction, partnership, and collaboration.
Responsibilities
- Lead the quality activities on a well-established program that is evolving and active on a global scale.
- Lead and develop a team of quality professionals to ensure the delivery of quality metrics aligned to customer and business requirements.
- Develop and own solutions to establish efficient and effective quality processes and streamline existing processes.
- Participate and lead in the development of new quality processes and quality tools.
- Consistent and focused analysis and reporting of program progress, trends, and achievements.
- Proactively monitor progress and risks, resolve issues, and initiate corrective action as appropriate.
- Ability to engage with cross-functional customer stakeholders (engineers, developers, analysts, product owners, vendor managers) to collaboratively lead the quality strategy, consult on best practice, and represent the holistic program quality function.
- Travel may be required for QBRs, other customer visits & project-related travel.
- Build effective relationships with internal and external stakeholders to ensure engagement and alignment with quality strategies & business objectives.
- Ensure the necessary support, interventions, and education are in place to enable our Community to deliver best results in line with program quality metrics.
- Responsible for quality team performance appraisals and team development.
- Interviewing & ensuring new/existing team members are inducted and trained to a high standard.
Skills & Experience
- 3 to 5 years quality experience within AI essential.
- Team leadership experience required.
- Customer-facing experience required.
- 3rd level qualification in related field or equivalent work experience.
- Broad knowledge of adult learning and quality assurance methodologies.
- Well-developed data analysis skills.
- It is essential that the successful candidate has experience of working in a fast-paced, customer-focused environment.
- Excellent leadership, interpersonal, listening, and communication skills.
- A track record of partnering, internally and externally, in the development, implementation, and adoption of quality programmes.
- Planning & project management skills.
- The ability to find ways of solving or pre-empting problems.
- High degree of initiative and drive.
