The
Quality Manager plays a key leadership role within the Quality Office and is responsible for managing the implementation and execution of Scrubbed's Quality Management System across all service lines. The role's primary objective is to embed a strong culture of quality, continuous improvement, and client service excellence. This role supports the Director of Quality in translating the firm's quality strategy into operational practice, ensuring adherence to professional standards, internal policies, and regulatory requirements. The Quality Manager oversees quality programs, coaches supervisors and team members, monitors key performance indicators, and partners closely with service line leadership.
Responsibilities
- Support the Director of Quality in implementing the firm-wide quality strategy, policies, and procedures.
- Oversee day-to-day execution of the Quality Management System/Policy across applicable service teams.
- Lead the development, implementation, and reporting of quality metrics, KPIs, and internal performance dashboards.
- Supervise and mentor quality supervisors and analysts, ensuring high levels of performance, accountability, and engagement.
- Review the results of quality reviews, audits, and assessments to identify themes, risks, and opportunities for improvement.
- Lead facilitation of root-cause analysis and corrective/preventive action planning with service delivery leaders.
- Partner with service line heads to support process standardization, documentation, and improvement initiatives.
- Monitor compliance with accounting, tax, and other professional standards, including Scrubbed policies.
- Support firm initiatives toward global certifications and quality accreditations.
- Assist in developing training content and programs promoting quality awareness and capability building.
- Prepare and present quality reports and trend summaries to the Director of Quality and senior leadership.
- Lead selected quality-related projects and strategic initiatives.
Qualifications
- Bachelor's Degree in Accounting, Business, Quality Management, or related field.
- Minimum 6+ years of experience in quality management, audit, accounting, or related professional services field. Experience in an outsourced professional services firm is preferred.
- Experience supervising teams or leading projects.
- Strong working knowledge of quality frameworks (e.g., ISO, Six Sigma, Lean) preferred.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Demonstrated commitment to continuous improvement and service excellence.
