Job Description

Lead the development and implementation of quality systems, policies, and performance standards to promote operational efficiency, mitigate risks, improve customer satisfaction, and foster a culture of continuous improvement.

Leadership Skills:

Lead, develop, and manage the quality team to achieve organizational and departmental objectives.
Provide coaching, performance feedback, and professional development opportunities to team members.
Support workforce planning, recruitment, succession planning, and talent development initiatives.
Foster a culture of accountability, collaboration, and continuous improvement.

Quality Management & Compliance

Develop, implement, and maintain quality systems, policies, procedures, and standards.
Ensure compliance with applicable customer, regulatory, and organizational requirements.
Monitor quality performance and drive initiatives to improve product quality, process effectiveness, and customer satisfaction.
Oversee internal audits, inspections, and quality reviews to ensure ongoing compliance and effectiveness.

Operational Excellence

Lead investigations, root cause analyses, and corrective and preventive action initiatives to address quality issues.
Partner with cross-functional teams to resolve operational challenges and drive sustainable improvements.
Monitor key quality metrics and identify opportunities to enhance performance, efficiency, and cost-effectiveness.
Support supplier quality management and continuous improvement activities.

Documentation & Process Control

Ensure quality documentation, procedures, and records are maintained, controlled, and updated as required.
Review and approve quality-related changes, deviations, and process improvement initiatives.
Assess risks and ensure appropriate controls are implemented to maintain quality standards.

Financial & Resource Management

Develop and manage departmental budgets, operating plans, and resource requirements.
Monitor expenditures and optimize resource utilization to achieve business objectives.
Recommend and implement cost-effective quality improvement initiatives.

Continuous Improvement

Drive continuous improvement programs and promote the use of quality tools, methodologies, and best practices.
Lead initiatives that enhance operational performance, product quality, and customer experience.
Track improvement projects and ensure successful implementation of corrective actions.

Reporting & Analytics

Prepare and present quality and operational performance reports to leadership and stakeholders.
Analyze quality-related data, trends, and metrics to support informed decision-making.
Provide insights and recommendations to enhance overall business performance.

QUALIFICATIONS:

Bachelor's degree in a relevant field or an equivalent combination of education and experience.
Significant experience in quality management, operations, manufacturing, or a related discipline, including experience leading and developing teams.
Strong communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization.
Demonstrated stakeholder management and negotiation capabilities.
Proven ability to work effectively in a team-oriented and cross-functional environment.
Strong analytical, problem-solving, and decision-making skills.
Ability to manage multiple priorities and perform effectively in a fast-paced environment.
Results-driven mindset with a focus on continuous improvement and operational excellence.