QUALITY ENGINEER – SERVICENOW + ATF

Job Level: Assistant Manager

Location: Philippines

Job Type: Full-Time

Experience Level: 9-11 Years

Job Description:

• Manual Testing

• Functional Testing

• Regression Testing

• Sanity / Smoke Testing

• Test Case Design & Review

• Defect Lifecycle Management

• Root Cause Analysis ServiceNow-Specific Skills

• ITSM/CSM/HRSD/SecOps module testing

• Form, Catalog Item & UI validations

• Flow Designer validations

• SLA testing

• ServiceNow ATF automation

• Integration Testing (REST/SOAP APIs)

• Testing custom scoped applications

Required Skills

• Lead testing of ServiceNow modules using Automated Testing Framework (ATF)

• Collaborate with stakeholders to create, validate test scripts to ensure outcomes match user requirements.

• Ensure adherence to best practices and governance standards.

• Perform quality assurance and validation of platform changes.

• Support continuous improvement and innovation initiatives.

• Develop and maintain test scripts and testing documentation.

• Coordinate with cross-functional teams for project success.

• Ensure compliance with security and regulatory requirements.

Job Level: Manager

Location: Phillipines

Job Type: Full-Time

Experience Level: 11-13 Years

Job Description:

SKILLS

QA Manager will lead a small group of testers and provide guidance, support and hands-on test management. Significant project/program experience in an enterprise preferred.

• Involvement in the planning, monitoring, and control of the testing activities and tasks.

• Develop overall test strategy

• Review and endorse test plan and test report

• Develop UAT Test Cases

• Manage and provide leadership to a group of test professionals in the organization.

• Collaborate with the stakeholders, devise the test objectives, test strategies, and test plans.

• Measure, report and manage defects remediation, progress and test results throughout testing phases.

• Develop and refine test processes, methodologies, disciplines and measurements • Raise risks and issue

• Ensure the effective application of defect management practices

• Provide regular progress updates and input into the weekly project status reports and other formal communications SKILLS REQUIRED

• Experience in leading the ServiceNow testing projects for about 1-2 years and should have complete knowledge of the testing process.

• CSA certification (nice-to-have)

• Must have minimum ISTQB Foundations certificate

• SQL skills

• Strong functional testing expertise

• Proven project experience in software testing to provide considered, meaningful and applicable advice

• Demonstrated technical aptitude to be able to understand, question and organize technical topics and translate them into business terms

• Strong analytical and problem-solving skills

• Strong negotiation skills and ability to influence internal and external decision-makers

• Good business analysis skills, will contribute to requirements continuous improvement processes