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Quality Auditing Analyst

metacom careers
Philippines
3-5 Years
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  • Posted 19 hours ago
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Job Description

Description

  • Conduct thorough quality audits on call center interactions to ensure adherence to company standards and procedures.
  • Utilize data analysis to identify trends and areas for improvement in customer service delivery.
  • Provide feedback and coaching to staff to enhance service quality and performance.
  • Collaborate with management to develop and implement corrective action plans based on audit findings.
  • Maintain documentation of audits and prepare reports to track performance metrics.

Requirements

  • Educational Qualifications: Bachelors degree in a relevant field
  • Experience Level: 3-5 years of experience in quality auditing, preferably in a call center environment
  • Skills and Competencies: Proficient in Salesforce and EPIC Tool; strong customer service skills
  • Qualities and Traits: Detail-oriented with excellent analytical and communication skills
  • Responsibilities and Duties: Ability to provide constructive feedback and suggestions for improvement
  • Working Conditions: Fast-paced environment with a focus on team collaboration

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Quality Auditing
Employment Type:
Full time

About Company

metacom careers

Job ID: 151392313

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Last Updated: 20-07-2026 06:51:16 PM
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