Quality Expertise That Helps Leadership Uphold Operational Excellence
Exceptional organizations earn trust by maintaining exceptional standards. The Quality Assurance Specialist plays a vital role in preserving that trust-providing the governance, performance insights, and coaching that strengthen operational excellence across the business. Become part of the Top 1% talent through Emapta, contributing to a high-performing professional services environment where your expertise helps strengthen quality, influence continuous improvement, and support confident business decisions.
Trusted by Businesses. Recognized for Excellence.
Our client is one of Australia's most respected professional services organizations and part of a global network of more than 80,000 professionals across over 150 markets. Renowned for its expertise in Audit, Tax, Advisory, Consulting, Risk, and ESG & Sustainability, the firm partners with businesses, government agencies, and growing enterprises to solve complex challenges, strengthen resilience, and create lasting value. Its commitment to excellence extends beyond client service, earning recognition as an Inclusive Employer 2025-2026 by Diversity Council Australia, a Silver Employer at the Australian LGBTQ+ Inclusion Awards 2025, an AWSA Best Place to Work 2025 Finalist, and a Family Inclusive Workplace-reflecting a culture built on inclusion, collaboration, integrity, and continuous professional growth.
For professionals who are passionate about governance, quality, and continuous improvement, this is an opportunity to contribute to an organization that sets the benchmark for professional excellence. Your expertise will help strengthen the quality and consistency of National Administrative Operations, enhance operational capability through coaching and performance insights, and uphold the trusted standards that enable clients across Australia to make confident business decisions.
Job Overview
- Employment Type: Full-time
- Industry: Accounting & Finance
- Work Setup: Onsite in Makati for the first six months to immerse yourself in the business and collaborate closely with senior executives, with the opportunity to transition to a hybrid work setup thereafter
- Salary: PHP65,000 to PHP85,000
- Shift: Day Shift | Weekends Off
Exciting Perks Await!
- Day 1 HMO coverage with one free dependent
- Competitive salary package
- Opportunity to transition to a hybrid work setup after six months
- Prime office location in Makati with easy access to MRT stations, restaurants, and banks
- Day shift schedule
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with a minimum of six months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms in Ortigas and Makati with complimentary fitness coaching
- Exclusive Emapta Lifestyle perks including hotel and restaurant discounts
- Unlimited employee referral incentives
- Standard government and Emapta benefits
- 20 annual leave credits, including 5 convertible to cash
- Fun employee engagement activities
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- At least 5 years of experience as a Quality Assurance Specialist, with a background in centralized administrative or financial transaction oversight and experience in quality review or quality assurance processes.
- Strong knowledge of quality assurance frameworks, governance practices, risk management, and performance standards, with the ability to conduct structured quality assessments against defined KPIs and operational requirements.
- Exceptional attention to detail and analytical skills, with the ability to evaluate vendor outputs, identify trends and root causes, and translate findings into clear, actionable recommendations.
- Proven ability to identify quality and performance risks, apply sound judgment, and escalate issues through established governance and operational pathways.
- Experience preparing accurate, insightful quality assurance reports that support performance management, operational decision-making, and continuous improvement initiatives.
- Demonstrated capability in coaching and developing vendor resources through structured feedback and training that strengthens performance and quality outcomes.
- Excellent communication, stakeholder management, and collaboration skills, with the ability to work effectively across vendor teams, operational leaders, and business stakeholders.
Your Daily Tasks
- Conduct the required number of monthly quality assurance reviews and assessments in accordance with the NAO Quality Assurance Framework and agreed sampling methodology.
- Assess vendor outputs against established quality standards, KPIs, and performance measures while accurately recording results and maintaining a clear audit trail.
- Escalate quality issues, recurring errors, and performance risks to the NAO Operations Lead and relevant stakeholders through established escalation pathways.
- Prepare regular quality assurance reports that summarize performance results, trends, and key themes to support decision-making, performance management, and continuous improvement.
- Deliver coaching and training to vendor resources, addressing identified quality gaps and strengthening capability to meet role-specific performance standards.
- Collaborate with vendor leaders, NAO leadership, and operational teams to embed quality standards and promote consistent ways of working.
- Promote consistent, reliable, and high-quality vendor-delivered services that meet established quality and performance expectations across National Administrative Operations.
Join the Top 1% Talent. A Better Career. A Better Life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.
