Quality Assurance Specialist

At Credit Max Inc., we are building a high-performance, compliance-driven collections organization powered by technology and continuous improvement. As we scale, we are looking for a Quality Assurance Specialist who can help us strengthen operational excellence and uphold the highest standards of quality and compliance.

What makes this role important:

This is not just a QA roleit is a key function that directly impacts compliance, client satisfaction, and overall collection performance.

What you'll be doing:

Lead call audits and quality evaluations across collection campaigns

Ensure strict compliance with regulatory and client standards

Analyze QA trends and identify performance gaps

Partner with Operations and Training to improve agent performance

Contribute to calibration sessions and quality frameworks

Help shape and elevate QA standards across the organization

We're looking for someone who:

Has solid QA experience in BPO/collections environments

Understands compliance frameworks and call auditing methodologies

Is analytical, detail-oriented, and process-driven

Can communicate insights clearly and influence performance improvements

Thrives in a fast-paced, high-growth environment

What we offer:

Competitive compensation package

Performance-based incentives

Government-mandated benefits

Career growth in a scaling fintech and collections ecosystem

Exposure to AI-driven and data-driven operations

Onsite | Pasig

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