Quality Assurance Manager

Company Description Infinx is a healthcare technology company dedicated to helping providers get paid accurately and efficiently so they can focus on delivering exceptional patient care. Founded in 2012, the company delivers technology-led patient access and revenue cycle solutions through agentic AI, outsourced operations, and revenue integrity consulting. Backed by leading investors KKR and Norwest, Infinx supports more than 900 provider organizations across the United States. The organization emphasizes measurable outcomes in revenue realization, operational efficiency, and cash acceleration, offering team members the opportunity to contribute to meaningful improvements in healthcare financial performance.

Role Description The Quality Assurance Manager is a full-time, on-site role based in Iloilo, responsible for overseeing quality standards and performance across operational teams and processes. This role includes designing and implementing quality assurance frameworks, developing QA policies and procedures, and monitoring compliance with internal and client requirements. The manager will review process metrics, conduct audits and root cause analyses, and collaborate with cross-functional stakeholders to drive continuous improvement initiatives. Day-to-day responsibilities involve leading QA analysts, providing coaching and feedback, preparing reports and dashboards for leadership, and ensuring that service delivery aligns with regulatory and contractual obligations. The role also involves partnering with training and operations teams to address quality gaps and maintain a culture of accuracy, consistency, and accountability.

Qualifications

• Experience in quality assurance management, including designing QA frameworks, conducting audits, and leading process improvement initiatives.
• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and implement corrective action plans.
• Background in healthcare operations, revenue cycle management, or related service delivery environments is highly beneficial.
• Demonstrated ability to lead and develop teams, provide constructive feedback, and foster a high-performance, quality-focused culture.
• Excellent written and verbal communication skills, including the ability to prepare clear reports and present findings to stakeholders.
• Proficiency with quality monitoring tools, productivity and performance metrics, and standard office software (e.g., spreadsheets, presentations).
• Bachelor's degree in Business, Healthcare Administration, Quality Management, or a related field; relevant certifications in quality or process improvement (e.g., Six Sigma, Lean) are a plus.
• Ability to work on-site in Iloilo, collaborate with cross-functional teams, and manage multiple priorities in a fast-paced environment.