Quality Assurance Manager

Position Title: QA Manager

Location: Manila, Philippines (On-site / Hybrid)

Department: Engineering Quality Assurance

Reports To: Director of Development & Applications

Experience Required: 58 Years (QA) with 2+ Years of Management

Employment Type: Full-Time

Role Overview:

The QA Manager owns quality across all products web (React/TypeScript), mobile (React Native iOS & Android), and backend APIs (NestJS/Python). This role leads the entire Manila QA team, defines test strategy, establishes quality gates across all environments (Dev Staging UAT Production), and drives test automation adoption. The QA Manager is the final sign-off authority for production releases and reports quality metrics directly to leadership. This individual must deeply understand the full technology stack to design effective test strategies and communicate technically with the India and US development teams.

Key Responsibilities:

• Define and maintain a comprehensive test strategy spanning web, mobile, and API workstreams.
• Establish quality gates for each environment (Dev Staging UAT Production) with clear pass/fail criteria.
• Own the release sign-off process no production deployment without QA Manager approval.
• Define and track quality metrics: defect density, test coverage, defect escape rate, regression pass rate.
• Conduct risk-based test planning prioritize testing effort based on feature criticality and blast radius.
• Establish bug severity and priority classification standards; manage defect triage process.
• Ensure testing covers the full stack: React/TypeScript frontend, React Native mobile, NestJS APIs, Python services, AWS/Azure infrastructure.
• Manage and mentor the Manila QA team (Senior QA Engineer, QA Engineers, Junior QA, UI/UX Designer).
• Coordinate with the Engineering Manager (India) and Director (US) on cross-team quality initiatives.
• Dotted-line oversight of UI/UX Designer for design review alignment with development priorities.