Quality Assurance Manager & Assistant Manager | Alabang, Muntinlupa

Be a #KaInfoscion and become an ambassador of our core values CLIFE+S: Client Value, Leadership by Example, Integrity & Transparency, Fairness, Excellence, and Stewardship.

Infosys BPM Philippines is looking for experienced Quality Assurance Managers and Quality Assurance Assistant Managers to join our growing team in Alabang and BGC, Taguig.

Overview of the Role:

As a Quality Assurance Manager or Quality Assurance Assistant Manager, you will be responsible for driving quality excellence, process governance, and continuous improvement initiatives across client engagements. You will partner with operations and clients to ensure delivery excellence, improve business performance, mitigate risks, and foster a culture of quality.

Key Responsibilities

• Lead quality management initiatives and ensure adherence to established quality frameworks and standards.
• Drive process governance, controls, and verification activities to achieve consistent delivery and operational stability.
• Monitor quality performance and implement measurement mechanisms to improve process effectiveness and customer satisfaction.
• Analyze customer feedback and complaints, conduct root cause analysis, and implement corrective and preventive actions.
• Conduct process and quality audits to identify gaps, ensure compliance, and drive closure of corrective action plans.
• Partner with clients and stakeholders by providing quality insights, performance reports, and recommendations for improvement.
• Lead change management initiatives and ensure sustainability of process improvements.
• Drive continuous improvement, transformation, and productivity enhancement projects.
• Monitor SLA and operational metrics, identify trends, and provide actionable insights to improve performance.
• Identify operational and engagement-level risks and implement mitigation strategies.
• Develop, coach, and mentor quality professionals while driving employee engagement and retention.
• Promote best practice sharing, benchmarking, and knowledge management across engagements.

Requirements

• Bachelor's degree in any field.
• Experience in a Quality leadership role within a BPO or Shared Services environment.
• For Assistant Manager: Minimum of 5-7 years of Quality experience, including at least 4 years of leadership experience.
• For Manager: Minimum of 6-8 years of Quality experience, including at least 5 years of leadership experience.
• Strong interpersonal, communication, stakeholder management, and analytical skills.
• Proven experience in process improvement, quality governance, and performance management.
• Ability to thrive in a fast-paced and dynamic environment.
• Willing to work onsite and on shifting schedules.

Certifications & Competencies

• Lean Six Sigma Green Belt Certification (Required)
• Lean and/or Quality certifications preferred
• ISO 9001 exposure required
• Black Belt training or certification is an advantage
• Strong problem-solving and project management skills
• Experience leading continuous improvement and transformation initiatives

Why Join Infosys BPM

• Work with global clients and high-performing teams
• Lead impactful quality and business transformation initiatives
• Accelerate your career growth in a people-focused organization
• Be part of a Great Place to Work® Certified company
• Collaborate in a culture that values innovation, excellence, and continuous learning

Virtual Job Fair - October 28, 2026

Take the next step in your Quality leadership career and connect with our recruitment team.

Ready for the Next Apply now!

We value Diversity, Equity, and Belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.

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