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Quality Assurance Analyst

CXperts
Fresher
Western Visayas, Philippines, Iloilo
  • Posted 3 hours ago
  • Be among the first 10 applicants

Job Description

Key Responsibilities:

  • Conduct quality audits and evaluate processes and interactions
  • Ensure adherence to compliance, service standards, and company policies
  • Identify areas for improvement and provide actionable feedback
  • Collaborate with Operations and Training teams to enhance overall performance
  • Analyze trends and quality metrics to drive continuous improvement initiatives
  • Prepare and present audit findings, reports, and recommendations to stakeholders
  • Monitor performance against quality benchmarks and key performance indicators (KPIs)
  • Support calibration sessions to ensure consistency and accuracy in evaluations
  • Assist in developing quality frameworks, scorecards, and process documentation
  • Participate in root cause analysis and corrective action planning

Ideal Candidates:

  • Strong analytical and problem-solving skills
  • Excellent attention to detail
  • Effective communication and reporting abilities
  • Experience in QA, auditing, or compliance is a plus
  • Background in Healthcare or BPO is preferred
  • Proficiency in Microsoft Office applications, particularly Excel and PowerPoint
  • Ability to interpret data and generate meaningful insights
  • Strong organizational and time management skills
  • Ability to work independently and collaboratively in a fast-paced environment
  • Knowledge of healthcare regulations, quality standards, or compliance requirements is an advantage
  • Adaptable, proactive, and committed to continuous learning and improvement

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More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Healthcare
Employment Type:
Full time

About Company

Job ID: 152553247

Last Updated: 21-08-2026 00:15:55 AM
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