About Us
AbroadWorks is a fast growing global enterprise with established operations in the United States, India, and the Philippines. We specialize in providing both service-based solutions and advanced tech to help North American organizations in finding, onboarding, and managing global talent easily.
Our Offerings
Global Staffing Services: Currently, the majority of our revenue is generated through our comprehensive global staffing services, which cater to the diverse needs of our clients.
Technology Solutions: Looking ahead, our strategic focus is to expand our footprint in the software sector, leveraging our technology to improve global human capital and talent management processes.
Job Title: Quality Assurance & Intake Coordinator (ABA Therapy)
Location: Fully Remote, Philippines
Rate: $4.00 - $6.00 per hour based on experience
Schedule: Monday to Friday, Central Standard Time
Job Type: Full-Time
Job Description
As a Quality Assurance & Intake Coordinator, you will be providing administrative support focused on clinical note quality assurance, client intake, and scheduling management.
Requirements
- 1–2 years of experience in medical quality assurance or a related clinical/administrative role
- Background in a therapy office setting with experience in ABA therapy or autism services
- Experience in medical transcription is preferred
- Good English communication skills
- Strong attention to detail and ability to identify incomplete or missing documentation
- No prior experience with scheduling/notes software required as full training will be provided.
Responsibilities
- Review session notes submitted by therapists for completeness, proper order, and missing entries
- Flag and follow up on incomplete or absent documentation
- Upload and manage reviewed notes within the internal software platform
- Answer incoming calls from prospective clients and families
- Collect and accurately record required intake information and client details
- Provide a professional first point of contact for new clients
- Manage and coordinate therapist and client appointments
- Handle scheduling changes, cancellations, and follow-ups
- Maintain accurate and up-to-date appointment records within the scheduling software
Successful candidates for this role are expected to possess the following attributes:
- Must have excellent English communication skills.
- Has the ability to complete projects in a timely manner and quickly adjust to changing circumstances and embrace new technologies, processes, or methods.
- Great logical and verbal reasoning skills.
- Exceptionally detail-oriented.
- Exceptional problem-solving and information-processing skills.
- Ability to think outside the box.
- A great work ethic and interest in learning new concepts and growing with the job.
- Ability to work both independently and as part of a team.
- Must have their own work device (preferably a desktop or laptop) and a stable internet connection.
- Must be comfortable with using a time-tracking software for payroll purposes.
- Must be willing to undergo a background verification check during the final stages of the hiring process.
Successful candidates for this role will be rewarded with the following benefits:
- A total of five paid vacation days per year (additional days can be taken unpaid).
- A 5% raise per year guaranteed (additional raises or bonuses may be given for outstanding performance).
- A paid 15-minute break for every 4 hours of work.
- Healthcare benefits after 2 months of full-time work.
- Vacation days increase by 1 vacation day per year. I.e. after one year of employment, the total paid vacation days on year 2 would be six, on year 3 seven, etc.
Our main focus is to build an energized and motivated workforce where our employees are happy and satisfied with their jobs and growth opportunities.
We are looking forward to making you a part of our team!
Thank you for your time and interest.
