Main purpose of the job
The Quality and Training Manager plays a pivotal role in amalgamating the responsibilities of Change Management, Continuous Improvement, and Process Automation within HelloFresh's HR Shared Service Center (SSC) in Manila. Reporting to the HR Shared Services Lead, this position oversees the development and implementation of quality assurance frameworks, change management strategies, continuous improvement initiatives, and training programs to ensure operational excellence and seamless transitions within the HR SSC.
Responsibilities and duties
Quality Assurance and Continuous Improvement:
- Establish and implement quality assurance frameworks to uphold operational standards and drive continuous improvement within the HR SSC.
- Champion the adoption of lean principles and Six Sigma methodologies to streamline processes and enhance efficiency.
- Identify areas for improvement through comprehensive data analysis and lead initiatives to optimize HR processes.
Change Management and Training:
- Develop and implement change management frameworks tailored to the HR SSC's needs, ensuring effective organizational transitions.
- Create comprehensive training curricula aligned with change management strategies to support employee development and transition readiness.
- Assess the effectiveness of training programs and adjust strategies as necessary to meet evolving needs.
- Facilitate process and process improvements training, whenever appropriate
Process Automation Integration:
- Collaborate with stakeholders to identify opportunities for process automation and enhancement within the HR SSC.
- Contribute to the development and implementation of an automation roadmap, overseeing the integration of automation solutions to optimize processes.
- Lead piloting and testing of automation solutions, making data-driven decisions to improve performance and efficiency.
Communication and Stakeholder Engagement:
- Communicate change initiatives, quality standards, and training programs to all relevant stakeholders, ensuring engagement and alignment.
- Foster strong relationships with country stakeholders, HR teams, and cross-functional partners to facilitate collaborative change and improvement initiatives.
Skills and preferred qualifications
Qualifications:
- With at least three years of experience in a similar capacity within an HR Shared Services Center (SSC) environment.
- In-depth experience in Change and/or Project management
- Preferably with Six Sigma Yellow/Green belt certification.
- Proficiency in lean methodologies and experience in implementing automation solutions such as RPA and chatbots.
- Strong understanding of HR processes and systems, with a focus on driving operational excellence.
Skills and Competencies:
- Excellent project management skills with a proven track record of implementing effective change strategies and process improvements.
- Outstanding communication and presentation abilities, with the capacity to build strong relationships across different functions and levels.
- Analytical mindset with strong problem-solving capabilities and a focus on data-driven decision-making.
- Ability to thrive in a fast-paced and dynamic work environment, demonstrating adaptability and innovation in driving continuous improvement.
- An individual contributor with strong interpersonal, collaboration, and influencing skills.
