Quality Analyst

Join our seasonal account as a Call Center Quality Analyst!

Are you passionate about driving continuous improvement We're looking for a detail-oriented Quality Analyst with at least 6 months of experience in a call center environment to help us elevate our service standards!

What You'll Do:

• Monitor and evaluate call center interactions to ensure quality and compliance
• Provide actionable feedback to agents for performance improvement
• Analyze trends and identify areas for process enhancement
• Collaborate with teams to implement quality initiatives that boost customer satisfaction

What We're Looking For:

• 6 months to 1 year of experience as a Quality Analyst in a BPO setup
• Strong analytical and communication skills
• Keen attention to detail and ability to provide constructive feedback
• Proactive mindset with a passion for excellence
• Knowledgeable in MS Excel (Pareto chart, Pivot tables, formulas)
• Can start immediately
• Amenable to be profiled to a seasonal account
• Amenable to work onsite (Paseo de Roxas, Makati)
• Willing to work in night shift

Job Type: Full-time

Work Location: In person