Quality Analyst for KYC Client Outreach Account

Job Duties:

• Responsible for auditing end to end interactions between agents and callers including follow ups made by the agents via remote and side by side call listening
• Timely and accurate completion of standard and adhoc quality reports and analysis
• Works closely with operations to identify development areas for the team and define a road map for success
• Works collaboratively with other departments to research and resolve issues. Suggest and share ideas for system and process improvement
• Lead calibration sessions between clients and operations to drive consistency
• Performs other duties that may be assigned from time to time

Basic Qualifications:

• Graduate of Bachelor's Degree
• With comprehensive knowledge on KYC and Anti-Money Laundering
• With experience in handling voice accounts
• With at least 2 years of working under a QA-related role
• Amenable to work for a pioneer account
• Amenable to work onsite in McKinley Hills, Taguig
• Amenable to work on a night shift schedule