Quality Analyst Bilingual

About Omega Healthcare

Founded in 2003, Omega Healthcare Management Services® (Omega Healthcare) is an AI-driven healthcare solutions company that partners across the healthcare ecosystem to deliver breakthrough results by reimagining and elevating revenue operations. Powered by the Omega Digital Platform®, our agentic AI engine leverages adaptive intelligence to drive automation, complemented by deep human expertise to help optimize performance and deliver sustained financial and clinical outcomes—while enhancing patient satisfaction.

Omega Healthcare empowers organizations across provider, payer, and life sciences sectors to navigate today's healthcare challenges while building the agility to adapt as healthcare and technology continue to evolve rapidly. Recognized by industry analysts, Omega Healthcare has consistently been ranked a leader in driving operational performance excellence.

Job Responsibilities

• Conduct call quality audits and ensure compliance with QA standards
• Manage, review, and upload voice call recordings
• Perform sales verification based on campaign requirements
• Generate accurate quality, productivity, and performance reports
• Track and analyze individual and team performance metrics
• Provide actionable feedback and improvement recommendations through Team Leads
• Facilitate calibration sessions and implement quality action plans
• Support training, coaching, and adherence to quality standards
• Conduct side-by-side monitoring and deliver real-time feedback
• Identify root causes of performance gaps and recommend corrective actions

Required Skills

• Strong auditing, coaching, and performance management skills
• Ability to multitask in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong active listening skills and the ability to provide constructive feedback
• Proficient in Spanish and English (verbal and written communication)
• Ability to communicate quality insights, feedback, and recommendations effectively in both Spanish and English
• Strong analytical and problem-solving skills with attention to detail
• Proficiency in Microsoft Excel and other MS Office applications for reporting and data analysis

Qualifications

• At least 2 years of experience in Quality Assurance (QA)
• With Hospital Billing experience or minimum 2 years of RCM experience
• Proficient in both Spanish and English (verbal and written communication)
• Bachelor's Degree holder (any course)
• Experience in U.S. Healthcare auditing (calls, emails, and back-office processes)
• Proven experience in creating reports and performance dashboards
• Advanced proficiency in Microsoft Excel and MS Office tools
• Amenable to work onsite in Cebu and night shift schedule
• Detail-oriented with strong quality compliance mindset
• Excellent verbal and written communication skills