Job Summary
We are looking for an experienced
Quality Analyst to join our Australian Telco project team.
This role is responsible for monitoring and improving service quality, ensuring that all customer interactions and delivery workflows meet AU Telco standards.
Its a great opportunity for candidates who want to grow toward coordination or service delivery management roles.
Work Setup & Schedule:
- Location: on-site in Alabang, Metro Manila, Philippines.
- Shift & Work Hours: 6:00 AM - 3:00 PM Manila Time
Responsibilities
- Monitor and evaluate Telco service delivery quality across multiple workflows (billing, provisioning, customer service).
- Track SLA performance and prepare reports on service quality trends.
- Liaise with internal teams (CS, Billing, Technical, Project) and vendors to identify and resolve delivery issues.
- Support process improvement and ensure compliance with AU Telco quality guidelines.
- Participate in regular calibration and service review sessions with clients.
Requirements
- At least 1 years of experience in Telco operations (AU Telco preferred) QA, Billing, or Service Delivery.
- Strong analytical, reporting, and communication skills.
- Familiar with Telco workflow tools or quality tracking systems.
- Detail-oriented, organized, and proactive in identifying process gaps.
- Comfortable working in a fast-paced, SLA-driven environment.
Why You'll Love This Role
- Opportunity to work with one of the leading AU Telco accounts.
- Exposure to cross-functional collaboration and end-to-end service delivery processes.
- A potential growth path toward Service Delivery or Project Coordination positions.
