Quality & Training Officer

The Quality and Training Officer position is primarily responsible for planning, conducting, implementing, and evaluating SDCM training/mentoring programs to address the training needs of employees aligned with corporate objectives and specified training directions.

Responsibilities

• Conduct training needs analysis for SDCM sales forces and enable changes to TNA modalities.
• Design, pilot, iterate, and enhance trainings and other learning interventions, enabling adjustments to learning design and delivery.
• Coordinate with business partners, service suppliers, and resource persons to ensure training objectives are met.
• Evaluate the impact of piloted trainings and learning interventions.
• Document training impacts and enable improvements in documentation and record-keeping processes.

Qualifications

• Minimum of 2 years of background in the Financial Services industry.
• Minimum of 5 years in Learning & Development (experience in sales and sales management is an advantage).
• Proficiency in the ADDIE model and Design Thinking process.
• Strong capabilities in data gathering, research, and analysis.
• Solid understanding of both internal and external training processes.