The Quality Advisor is responsible for implementing and participating in the continual improvement of the quality management system in the country. This role involves implementing, monitoring, and developing processes and systems to ensure that operations meet the highest standards of quality and compliance in accordance with the company's Business Management System (BMS). The Quality Advisor will work closely with global and country-level quality teams and various departments to drive quality improvements, manage client expectations, and uphold industry regulations. They will apply subject matter expertise and coordinate quality management activities to deliver successful quality management outcomes on opportunities and projects in line with the company's BMS. The Quality Advisor contributes to the delivery of effective quality management and associated business improvements within all Business Lines within country. The incumbent will role model values, ethics, and code of conduct and ensure all business activities are carried out in accordance with these guiding principles.
Key Responsibilities:
- Provides timely and accurate advice and hands-on support to in-country operations regarding company's quality management system enquiries and tools.
- Facilitation of internal/external Quality audits and certifications.
- Engages proactively and effectively with key stakeholders to develop individual and organisational capability for achieving successful operational awareness and compliance against BMS requirements.
- Conducts monitoring, reporting and other assurance activities to support effective management decisions about quality management within the country.
- Analyses evidence collected from quality management activities and actively identifies and addresses performance gaps, by making recommendations to continually improve project compliance and quality.
- Provide leadership and advice for the quality professionals at country level
- Operate as the in-country focal point for operational compliance against BMS requirements.
- Brief stakeholders on the impact of current or new BMS requirements and coordinate response.
- Advise and assist with Quality inputs to winning and executing SJ projects for clients, including tendering, development of project Quality and related documentation.
- Conduct operational quality management activities such as training, auditing, risk assessment and Quality Management Plan reviews.
- Actively engage with the relevant teams and stakeholders to identify and assist with internal/external audit and management system certification needs in country
- Actively identify and implement harmonisation and cost saving opportunities on various certification programs in country
- Work with regional and global quality team to incorporate audit and certification outcome into the BMS Continual improvement program
Qualifications:
- Degree or post-graduate qualification in relevant discipline
- Internal auditing qualification (ISO 9001, 14001 and/or ISO45001).
- Certificate IV Training and Assessment, (desirable).
- Typically, minimum three (3)+ years of experience in a similar role in relevant industries.
- Experience in the interpretation and practical application of relevant quality management system requirements in a large and complex business environment.
- Sound knowledge of implementing and maintaining certified management systems (desirable).
- Understanding of commercial business drivers.
- Sound knowledge of management systems.
- Sound knowledge of relevant ISO standards.
- Ability to effectively communicate with others.
- Ability and coach, train and facilitate.
- Strong time management skills.
- Effective written and verbal communication skills in English.
- Working knowledge of Microsoft suite and SharePoint (desirable).
