Join a trusted global healthcare services organization with decades of experience delivering independent medical evaluations, peer reviews, and compliance-driven solutions to clients worldwide.
The Opportunity
Be at the center of a fast-paced healthcare operations team, helping ensure reports are accurate, compliant, and delivered on time. Make a meaningful impact through strong coordination, communication, and quality-focused support.
Why join us
- Proudly Great Place to Work® certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Staff Testimonial
Working for the best client and loving what you do makes everything enjoyable at work. - Senior Broker, ASW Philippines.
What You'll Do
- Receive and process client submissions, ensuring all required information is accurately entered and complete for clinical review
- Coordinate daily with the Clinical QA team to monitor workflow, track report status, and ensure timely completion of deliverables
- Maintain accurate documentation, trackers, and follow-up logs for report status, outstanding items, and client communications
- Review completed reports for accuracy, completeness, formatting, grammar, and compliance with quality standards before client delivery
- Manage client, physician, and internal communications regarding report status, clarifications, addendums, and related inquiries
- Ensure timely invoicing, proper record management, and adherence to client agreements, company policies, and regulatory requirements
- Support operational efficiency by identifying report issues, escalating concerns when needed, maintaining HIPAA compliance, and performing other administrative duties as assigned
Key Criteria
- Minimum of 2 years of clerical or administrative experience in healthcare outsourcing
- Knowledge of HIPAA regulations is a plus
- Experienced in utilizing multiple software programs, including but not limited to Microsoft Office Tools (Word, Outlook, and Excel)
- Strong English communication skills; comfortable with calls and high-volume emails
- Excellent attention to detail, time management, and task prioritization
- Ability to work independently and efficiently under pressure in a fast-paced, high-volume setting
Work setup:
- Manila (BGC, Taguig): US Eastern Time of 8:30AM to 5:30PM (8:30PM – 5:30AM PHT) with a full onsite work arrangement.
