B2B accounts post sale support / PO coordinator (5 yrs experience)
Responsibilities
- Enter B2B purchase orders to our order management system
- Send Tracking numbers
- Forward all request for invoices to accounting – or possible look up invoices for accounting to help.
- Reference checks on customers – for Net terms approvals
- Forwarding all Vendor Paperwork and Agreements for completion, signatures, and electronic filing.
- Answer all tracking or shipping questions from partners
- Run and communicate reports – some examples of those
- Update B2B numbers for sales and accounting to review
- Send customer Return Reports
- Manage B2B Reserve Report
Initial tasks
- Replenishment & Manual PO Processing
- PO Processing (bulk / replenishment orders)
- Manual/Partner Order Entry
- Fulfillment Coordination (warehouse selection and routing)
- Inventory alignment and availability communication
- Buyer communication and order updates
- Issue identification and escalation
- Post Order Inquiries for replenishment orders
- Dropship order stream monitoring
You will be trained to
Ramp into: Conversion Layer Support for eCommerce Channels (like Staples)
- Standard Pricing + availability responses
- Quote creation + execution
- Volume quote support (execute under guidance)
- Opportunity follow-up + tracking
- Sales team support (day-to-day requests)
- Escalate strategy/pricing exceptions
