About the Role
We are seeking a highly organized and proactive Property Operations Manager to oversee the day-to-day operational administration of our apartment portfolio. This role is responsible for managing apartment onboarding and offboarding, utility and insurance administration, lease management, operational systems, and compliance activities to ensure properties remain fully operational and organized.
The ideal candidate is detail-oriented, resourceful, and capable of coordinating with vendors, landlords, internal teams, and service providers while managing multiple priorities in a fast-paced remote environment. This role plays a critical part in ensuring operational excellence across the business.
Responsibilities
- Manage the complete onboarding and decommissioning process for apartments, including utility setup, account transfers, and service cancellations.
- Coordinate utility installations, vendor appointments, and property access with local teams.
- Maintain accurate utility account information, account credentials, billing details, and service records in the Master Utilities Sheet.
- Manage utility and insurance accounts, ensuring uninterrupted service and timely policy renewals.
- Coordinate with utility providers, insurance companies, landlords, and vendors to resolve operational and billing issues.
- Maintain and update lease records, monitor lease expirations, and coordinate rent payment schedules with management.
- Maintain operational systems, browser extensions, and workflow automations while coordinating troubleshooting with third-party vendors.
- Review and manage guest damage claims, ensuring proper documentation and timely resolution.
- Maintain operational compliance records and support business compliance initiatives.
- Perform additional operational and administrative tasks as assigned.
Qualifications
- Minimum of 2 years of experience supporting U.S.-based clients in an operations, property management, short-term rentals, hospitality, or administrative role.
- 3+ years of experience in operations, property management, hospitality operations, administrative management, or a related field.
- Strong organizational, time management, and project coordination skills.
- Excellent written and verbal English communication skills.
- Experience coordinating with vendors, landlords, utility providers, insurance providers, and third-party service providers.
- Proficiency in Microsoft Excel or Google Sheets and project management tools such as Trello or similar platforms.
- Strong attention to detail with excellent problem-solving abilities.
- Ability to work independently and manage multiple priorities in a fast-paced remote environment.
