About The Role
As a
Senior Team Leader – Property Management, you will oversee Team Leaders and Assistant Property Managers, ensuring high-quality work, operational efficiency, and client satisfaction. You will leverage your property management expertise to mentor and train your team through group and one-on-one coaching, while also liaising regularly with Senior Management regarding team performance, client opportunities, and operational improvements.
This is a leadership role designed for someone who combines strong technical knowledge with exceptional people management skills and who thrives in a fast-paced, client-focused environment.
Who This Role Is For
We are seeking a leader who is:
- Technically strong in property management and real estate operations
- Driven, proactive, and detail-oriented
- Calm under pressure while providing empathetic leadership
- Able to rally a team toward shared goals and deliver results
Key Qualifications
- 5+ years of experience in real estate or property management, using property management software such as AppFolio, Buildium, Yardi, or Rent Manager
- Experience handling Tenant & Maintenance Coordination as well as leasing-oriented tasks
- 1–2 years in a leadership role with direct reporting responsibilities to management
- Strong sense of ownership and accountability for team performance and client success
- Ability to make decisions with minimal supervision
- Excellent interpersonal and communication skills
- Empathetic, proactive, and collaborative team player
Primary Responsibilities
- Team Management & Oversight
- Manage work quality and efficiency for a portfolio of U.S.-based real estate and property management clients
- Monitor team attendance and end-of-shift reports for accuracy, volume, and collaboration
- Serve as the primary point of contact for Team Leaders and team members regarding work-related and personal concerns
- Mentor Team Leaders, review their work, and provide ongoing guidance
- Training & Development
- Oversee the onboarding of new hires and training initiatives for staff
- Develop training materials, client-specific guides, and departmental procedures
- Record and track client-related training for assigned team members
- Client & Management Reporting
- Maintain monthly cadences with clients and prepare team productivity reports for management
- Identify opportunities to grow client relationships through process improvements and service delivery
- Leadership & People Management
- Exercise managerial authority for staffing decisions, performance appraisals, promotions, salary recommendations, performance management, and terminations
- Lead by example, engage the team in achieving KPIs, and ensure smooth daily operations
- Risk & Compliance
- Understand and adhere to the company's risk and regulatory standards, policies, and internal controls
- Design, implement, and maintain controls to mitigate risk
- Identify and escalate risk-related issues as needed
- Other Duties
- Update procedures, templates, and documentation as required
- Perform any additional duties assigned to the support team or company objectives
What Success Looks Like
A Senior Team Leader at OPTIMAL is a proactive, empathetic, and technically skilled professional who ensures:
- Team members are well-trained, motivated, and performing at their best
- Client deliverables meet or exceed expectations
- Operations are efficient, consistent, and scalable
- Risks are proactively managed and escalated appropriately
- KPIs and business goals are consistently achieved
Compensation Package:
Schedule: Weekdays (Monday-Friday)
Shift : 8: 00 AM - 5:00 PM EST
Competitive Salary
10 Paid Time Off
6 Paid Holidays (Philippines)
HMO after 6 months
