Job Overview
As a Property Management Specialist, you will serve as the primary remote hub for guest relations and property operations. In this role, you will manage the guest journey from booking to checkout, handle professional phone communications, coordinate with local teams to maintain high property standards, and resolve operational issues promptly and professionally.
Schedule: Remote, Full Time | EST (Florida) 8 hours per day with a 1-hour unpaid break; schedule may include weekends.
Responsibilities:
- Serve as primary guest liaison, handling all correspondence and communication across multiple platforms
- Handle incoming reservation requests. Confirm details with clients, provide quotes, and accurately input reservation information into our booking system
- Resolve guest issues promptly and professionally to ensure exceptional experiences
- Coordinate maintenance requests and property repairs with local service teams
- Manage cleaning schedules and property preparation between guest stays
- Handle incoming calls through the professional Vonage phone system with a dedicated extension
- Oversee guest arrivals, departures, and check-in processes for seamless transitions
- Support comprehensive property management operations across Airbnb, VRBO, and other platforms
- Provide weekend coverage during peak guest activity periods
Requirements:
- Strong English communication skills
- At least 2 years of combined experience in property management, hospitality, or customer service industries and at least 1 year experience working remotely in the short term vacation rental industry.
- Minimum 1 year of experience working with US clients in related industry
- Exceptional communication skills with the ability to handle challenging situations professionally
- Hands-on experience with Airbnb, VRBO, Booking.com, Escapia, and Breezeway
- Experience handling and resolving escalated guest issues and complex customer concerns
- Strong decision-making and problem-solving skills when managing escalations
- Flexibility to work weekends and non-traditional hours as needed for guest coverage
- Strong problem-solving skills with a guest-focused mindset
- Commitment to long-term employment in a growing hospitality business
Independent Contractor Perks:
- Health Insurance
- Immediate hiring
- Permanent work from home
Note:
- Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.
Important Disclaimer:
- BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the Contact Us form on our official BruntWork website.
Join our team as a remote Property Management Assistant! Drive guest satisfaction, manage short-term rentals, and grow with us—apply today!
