Job title: Property Management & Operations Coordinator
Type of employment: Full-time
Shift Schedule: Mon - Fri, 9:00 AM - 5:00 PM EST
High-level summary
- Own core community operations and resident-facing admin for a manufactured housing portfolio using Rent Manager.
- First 6 months focus: 60% CRM data cleanup, profile backfilling, and record standardization. Transition thereafter into work order dispatch, lease-ups, notices QC, and monthly close support.
- Deliver an empathetic, reliable resident experience through timely communication, strict process discipline, and proactive problem-solving.
About the Company
The company operates manufactured housing communities, managing day-to-day resident administration, leasing compliance, work orders, and financial workflows through Rent Manager.
Company core values:
- Reliability, honesty, and integrity (Non-negotiable)
- Resident-first communication (Empathetic listening and timely resolution)
- Ownership & accountability (Owning workflows end-to-end; keeping leadership informed)
- Process discipline & improvement (Following SOPs and optimizing bottlenecks)
Objectives of this role
- Clean and standardize Rent Manager data, ensuring all tenant profiles and documentation are current and accurate within 6 months.
- Serve as the primary, highly responsive point of contact for all resident admin workflows.
- Improve resident satisfaction through faster response times and reliable follow-through.
- Reduce operational risk by auditing notices, compliance steps, and timelines.
Responsibilities
- CRM / Rent Manager Ownership: Clean, backfill, and maintain accurate resident profiles; log communications for an auditable history.
- Onboarding & Compliance: Onboard new residents, track compliance milestones (leases, rules acknowledgments, insurance tracking), and flag renewal timelines.
- Work Orders & Dispatching: Receive, route, and track work orders from submission to completion; coordinate with on-site staff and vendors.
- Notices & Quality Control: QC automated CRM notices; support eviction/notice workflows with precise documentation and date tracking.
- Financial Admin Support: Assist with rent roll accuracy, payment posting, delinquency visibility, and monthly book-closing documentation.
- Process Improvement: Work autonomously via SOPs, communicate updates proactively, and suggest workflow improvements.
Required skills and qualifications
- Proven experience in long-term residential property management or operations (not short-term rentals).
- Strong proficiency with Rent Manager (strong plus) or a comparable property management CRM.
- High attention to detail with data integrity and record-keeping discipline.
- Excellent verbal/written communication; empathetic and professional with tenants.
- Ability to work independently, maintaining momentum without constant supervision.
Technical requirements
- Reliable computer + secure high-speed internet.
- Ability to handle document scanning/printing and Mac/Windows file conversions.
Preferred skills and qualifications
- Direct experience in manufactured housing community operations.
- Familiarity with Fair Housing compliance, lease-ups, and insurance verification tracking.
- Proven ability to improve operational processes (SOPs, trackers) while maintaining a high-touch resident experience.
