General Duties
1. To call all buyers with eligible accounts and advise them of the target completion date of their units and parking slots. The call out list must be endorsed by the Property Management Supervisor - Pre Turnover.
2. To handle all follow up phone calls endorsed by Property Management Supervisor - Pre Turnover and Customer Service Department-Hotlines in relation to the turnover of a not-ready unit.
3. To update the notes section of the CRM tickets under the following subcategories:
- Schedule of unit inspection (unit not ready within Gen. Con. DLP) WM, RP, AE units
- Schedule of unit inspection (unit not ready beyond Gen. Con. DLP) WM, RP, AE units
- Schedule of unit inspection (unit not ready within Gen. Con. DLP) CA units
- Schedule of unit inspection (unit not ready beyond Gen. Con. DLP) CA units
- EOP and SERP accounts (unit not ready within Gen. Con. DLP)
- EOP and SERP accounts (unit not ready beyond Gen. Con. DLP)
4. To ensure that all eligible buyers will be informed of the recommitted target completion date of their unit and parking slot via phone call upon receipt of the advise from Engineering Department and/or Quality Assurance Department (QAD).
5. To prepare a report on the status of all contacted eligible buyers that will be submitted to the Property Management Supervisor - Pre Turnover on a weekly-basis.
Detailed Duties
Professional Eligibility
Professional License Eligibility
Skills
1. Must be focused, driven and a team player.
2. Can work under pressure.
3. With proficient oral and written communication skills.
4. With good presentation and facilitation skills.
5. Must be computer literate.
Education
Must be a graduate of any four year course from a reputable college or university BS Property Management graduate is an advantage.
Experience
Preferably with at least 1 year of work experience related to communication to clients/buyers from a reputable property developer/ real estate or BPO.
Responsibility
To ensure that all buyers with eligible accounts for turnover will be notified accordingly of the target completion date of their purchased unit and parking slot.
