Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.
Position Overview
The Property Management Assistant provides administrative and operational support to the Property Management team. This role helps ensure smooth day-to-day property operations by coordinating tenant requests, assisting with maintenance scheduling, maintaining documentation, and supporting communication between tenants, vendors, and property managers. The position requires strong organizational skills, attention to detail, and a commitment to delivering excellent customer service.
Key Responsibilities
Support Property Management in daily operations and tenant relations by coordinating service requests and maintenance activities.
Assist tenants and vendors with scheduling maintenance, communicating building procedures, and providing general building information.
Deliver high-quality customer service and maintain updated tenant contact lists, building manuals, and related records.
Prepare, update, and distribute forms, spreadsheets, manuals, and correspondence on behalf of Property Managers.
Manage and track correspondence with tenants, contractors, and other third-party service providers.
Maintain contractor insurance certificates and ensure all required documentation is current and compliant.
Coordinate scheduled maintenance or contractor work with tenants to minimize disruption.
Keep tenant contact information and after-hours access details accurate and up to date.
Report incidents and maintain Risk Management documentation, including emergency contact lists.
Maintain organized filing systems for leases, tenant records, vendor documentation, contracts, and related property files.
Assist in coordinating rent and lease collection processes and maintain related records.
Perform miscellaneous administrative tasks and assist with special projects as assigned.
Carry out additional duties and responsibilities as instructed by the client.
Qualifications And Skills
Strong organizational and time management skills.
Excellent written and verbal communication abilities.
Customer service–oriented with the ability to interact professionally with tenants, vendors, and team members.
Proficiency in Microsoft Office (Word, Excel, Outlook) or similar office software.
Ability to manage multiple tasks and maintain attention to detail in a fast-paced environment.
Prior experience in property management, real estate administration, or customer service is an advantage.
Work Set-up
Clark Office-Based
Monday to Friday, 6:30AM - 3:30PM
Shore Xtra Perks
Day 1 HMO Coverage
Attendance Bonus – Get a chance to earn ₱5,000 every pay run for consistent, perfect attendance.
Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
Unlimited Barista Coffee all shift long
Free Parking & Shuttle
Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays
